BR

Brian

United Kingdom

Reviews

Review of Vivid Doors

Rated 2 out of 5 stars

Doors are excellent, delivery awful

Door are excellent. Delivery awful. Promised one day, cancelled the evening before. Promised the next Sunday. Double checked. No-one turned up. Promised the following Sunday. Arrived on the Wednesday instead. Fortunately, Katie took control and helped enormously.

4 February 2026

Reply from Vivid Doors

Hi Brian,

Please accept our sincere apologies that the delivery from Rhenus did not go as planned multiple times, this is not acceptable and is not the service we want to offer our customers.

This has been raised with Rhenus and their management to look into and to ensure this situation does not happen again to our customers.

We are in the process of building our own delivery fleet to allow us to have more control over the deliveries and provide a consistently reliable service to our customers going forward.

Again, we would like to apologise for the frustrating situation you have experienced and for the inconvenience this has caused you.

Review of Direct Ferries

Rated 1 out of 5 stars

Price was 171 but mysteriously rose to…

Price was 171 but mysteriously rose to 178. Hmm. Subsequently realised I could have had for 161 from Manx ferries, rip-off methinks.

3 August 2025

Reply from Direct Ferries

Hello Brian,

Thank you for taking the time to leave us a review, we highly value our customer feedback. 

Our service allows you to check the best route, time and price for your journey and stay up to date with all the latest ferry offers. So that we can continue to invest in our technology and customer service, we charge a small service fee on bookings to ensures that you can always find the right ferry at the right price for you. 

The booking fee is calculated based on the total booking price, which is why it is displayed at the final step of the booking process, after you have added everything to your booking. We make sure that this fee is displayed clearly online before you process any payment. 

If there is anything else that we can help you with please do not hesitate to get in touch. 

Kind regards, 
Direct Ferries

Review of John Lewis Money

Rated 1 out of 5 stars

John Lewis Finance keeps ducking…

John Lewis Finance keeps ducking issues. Simply replying “as a responsible lender, New Day takes into account” is disingenuous. There are hundreds, possibly thousands of reviews giving examples of where New Day has failed to take account of customers who can demonstrate an ability to pay and who are very well rated credit-risks, and long time credit card holders. John Lewis changed the provider and it’s about time they apologised for the appalling change, and stopped ducking the issue.

3 October 2022
Unprompted review

Reply from John Lewis Money

Thank you for submitting further comments to your original review, Brian. I'm sorry you remain unhappy with the service you've received. ^Al

Review of NewDay

Rated 1 out of 5 stars

Dreadful NewDay and John Lewis

Dreadful. After being a long standing JL card customer, my application was promptly rejected. When I complained, I did not get the promised call back, simply a letter saying they could not verify some information. Did they contact me to verify it ? No. Did they take account of the information I subsequently supplied? No. Stock answer. John Lewis, sadly, is taking no interest despite them having initiated the change of provider. They simply refer complaints to new day.

29 September 2022
Unprompted review

Reply from NewDay

Hello Brian,

Thank you for getting in touch with a review and your feedback.

As a responsible lender, we consider all of the information available to us to decide on the outcome of an application. This includes our internal lending criteria, along with relevant information provided by the credit reference agencies.

I appreciate your disappointment with this, and we’re sorry this wasn’t the outcome you were hoping for on this occasion.

If you have any questions about the decision of your complaint, then please get in touch with our Complaints team - with the information provided on your response letter.

Take care, Becki