Jordan Hillier

Hi Jordan. Thanks for taking the time to leave this review.

We are equally as disappointed when, from time to time, things go wrong and equipment has to be placed out of order. Regular maintenance checks are undertaken, and any issues identified are escalated to engineers straight away. Sometimes, there may be a small wait whilst engineers attend to fix any issues, but we endeavour to resolve these as soon as possible.

We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager who always appreciates and takes on board member feedback!

Thanks, PureGym.

Good afternoon, 

We are sorry to hear that you are not happy with the service you received from us. 

Your order was placed with us on the 5th March for an item that was showing 'Order now, dispatched in 14-28 days', this is due to the stock not being held in warehouse and needing to be ordered from our supplier. An order was placed by our purchasing team and we were informed by our supplier that the due date for the item had been pushed back, due to some delays with manufacturing. As soon as we had this information, we contacted you and gave you the option of swapping to an alternative colour, waiting until the new restock date or cancelling your order and taking a refund. You contacted us on the 5th April and asked if we could cancel the item from your order, which our team actioned straight away for you.

Once again, we are sorry for the inconvenience this situation caused for you. 

Kind Regards, 
Customer Care Team.