Loki’s Mom

Nov 27, 2021

Awful!!

I was so hopeful when I signed up with TrustedPals. It’s been awful. I met the deductible almost six months ago. I’ve filed claims subsequently and haven’t seen a dime. The website is horrible, and good luck getting help (I’ve tried numerous times). I’m ready to report them. Seriously, do your research and pick another insurance company!

27 November 2021

Unprompted review

Reply from TrustedPals Pet Insurance

Nov 29, 2021

Hello Loki’s Mom,

Thank you for taking the time to share your feedback. We apologize for any inconvenience you have experienced. We would like to further research your experience with TrustedPals, would you please contact our team of Pet Advisors so we can be of further assistance? Our team is very responsive and happy to help with any questions or concerns you may have. You can contact the Pet Advisor team directly by sending an email to contact@trustedpals.com or giving us a call at 1-800-358-3801 between the hours of 7am – 6pm CT, Mon-Fri

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