Ed Greig

Excellent selection, fair prices and very helpful customer service (Some books didn’t arrive and they quickly arranged replacements)

Absolute excellent food alongside great communication and customer service.

Natasha was extremely helpful in measuring feet, picking out shoes and trying them on with our 6 year old. She made him feel very comfortable and he was very happy with his new shoes and the colouring sheet he was given. Natasha also helped navigating the deals available, which was really useful, suggesting we use our Blue Light discount which saved us more than we would have on the standard promotion.

Superb mobile operator in so many ways. Pricing is fair and amazing value, customer service is brilliant and very responsive and to top it all off they are carbon negative.

Easy and clear renewal process. Hope that we don't have to make a claim but if we do hope it's more of the same...

UPDATE: We have had a really good conversation with the two directors of Plusrooms about the issues we experienced. They have listened and taken on board the feedback and have made two key changes that we are confident will mean that the situation we found ourselves in won't reoccur. Firstly they will be preparing a fact sheet about all cost considerations on a project like this and clearly delineating responsibility at the start of the process. They will also give people the option of speaking to the finishing team in Week 1, if they would prefer. The fact that they sat down with us, went away, reflected, took this on board and came back with substantive, effective actions is a testament to the true character of the company and its management. Despite the stress we have ended up with a beautiful space that we really love.

An extension is a big undertaking, do try and have a clear picture and think through what you will need to make that happen, both in terms of people and budget. Ask questions! Don't be afraid to reach out to the designers.
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We used Plusrooms for our single storey permitted development kitchen extension. We were naive about a number of things and hope that this review can help you avoid the same mistakes. These are issues several reviewers on here have experienced, which seem to have been mitigated by good project coordinator, which sadly did not happen in our case.

To summarise:
- No effort to properly think about final result during the design phase (You're better to start with a kitchen designer)
- Finishing discussion is left until half way through, unclear what is and isn't included in finishing at the start
- Their cost is not the final one, we paid around 50% more than final quote in the project details, so please bear that in mind before starting down this route. If we'd known this at the start we would have taken a different route as this was outside of our budget.

Plusrooms sub-contract all the work and this review is for the service provided with design, planning, as well as sourcing and coordinating contractors, which is in theory what you pay the Plusrooms Premium for.

To create your perfect space you need to start with what you want and work backwards from that. You need to have an expert at your side who cares about the final outcome and will flag issues to you as early as possible. Plusrooms focus is on the creation of the shell, rather than on delivering a finished extension, which makes the process harder than it needs to be and means they don't provide value for money.

Lots of things that an independent architect could have flagged seemed to surprise Plusrooms, as though out of nowhere, or we had to raise them. For example the steels were initially positioned inside the line of the walls (i.e. protruding 19cm into the space) and we had to ask if they could be concealed, same with the soil vent pipe. We also had many issues with the floors which Plusrooms wouldn't take responsibility for. In the event of an issue, rather than look for a solution, the default was always to go back to the contract, where there are a long list of contingencies. Easily forseeable issues should have been raised as early as possible so they could be budgeted for (e.g. Floor levelling)

The other reason that you pay the Plusrooms Premium is to manage the sub-contractors, of which they were responsible for 4 (Builder, Plumber, Electrician and Glazing). In the end we actually had to do the majority of the co-ordination between these teams, (We're still co-ordinating with the electrician) including constantly calling, texting and emailing the plumber, often to no-avail. We even had to manage a disagreement between contractors about who was responsible for some damage that had been caused to the flooring upstairs.

Finishing is mentioned in the project details but it is a very lightweight quote. The finishing team come out midway through the build and provided a quote, which was far higher than we expected, even without the "Plusrooms project management and guarantee" which added another 20%. Had we engaged a proper architect or designer they would have asked as these questions and raised these issues at the start, allowing us to properly budget for the project. During the build, the project manager often said "Oh that will be for the finishing team to do". As another reviewer said, this feels like you're paying twice for things that would have been covered if you had a team responsible for delivering the final outcome rather than 75% and certainly that budget overruns were being shifted onto finishing team when they could have been called out upfront.