Sweden
Review of NordicFeel
I recieved a face oil that had barely any product in it. I contacted Nordic feel and it took 5 days or so to get a response to send a photo, I did. More back and forth. When I told them I had since gone to the US, they told me I personally would need to pay to post back the product. I asked why would I pay my own money when a faulty product was sent and this has now been going on for over 2.5 weeks.
Review of NA-KD.com
They charge you a 59kr return which I was aware but then when reading the stipulations more clearly, they then charge an extra 10kr per article if you return more than 3 items. Strange and cheap behaviour from a company that has very varying sizing
Reply from NA-KD.com
Hello Kay,
If you return more than three items from your order, an additional fee per extra item will be applied and automatically deducted from your refund. This helps us reduce the environmental impact of our business and supports our sustainability goals, as the best outcome environmentally is for products to be kept, worn, and loved for as long as possible.
This policy is fully transparent and is outlined in our Returns Policy, Terms & Conditions, and Returns Information page for your country.
Kind regards,
Janice, NA-KD.com
Review of Jotex Sverige
I was sent the completely wrong item (rug) and have yet to hear back from them after a several days and several emails.
Edit; received a response that they “want the rug back.” I was instructed to pack, and personally deliver it again to a post office without any offer of a discount etc for the fact I was given the wrong item (which is huge and difficult to carry) and have to take my time to return it and then make a separate order for the actual item I ordered. I requested to speak to someone else and was refused and offered express shipping on my next order as compensation.
I will not be shopping there again :)
Reply from Jotex Sverige
Thank you for your message!
We value your feedback and will take this into account.
Review of Bring Sverige
Delivered 40 mins away from where I lived. Tack….
Edit: they claim I could have contacted their chat box which I did and was told I had zero options other than to pick it up there. I understand with Christmas there is limited space, but then one should be made aware of that and not charged delivery fee.
Reply from Bring Sverige
Hej,
Tack för att du delar din åsikt med oss.
Vi ber verkligen om ursäkt för denna felleverans.
Du är välkommen att kontakta vår chatbot ifall det skulle hända igen, så får vi flytta på paketet till rätt ombud.
Med vänlig hälsning,
Dalia på Bring Sverige
Review of Omio
Omio will show you a price and then as you are about to finalize booking, it will claim the price has changed and go up in price.
Reply from Omio
Dear Keila,
Thank you for your review.
We are sorry to hear you were non happy with the final price. We guess you are referring to our Omio fees: as stated in our Terms of Use, the service offered by Omio consists of searching, comparing and intermediating transport options: https://www.omio.com/terms-of-use
Our services are designed to provide you with the information you need to plan your trip easily and efficiently, and to compare the travel options that we show you for your trip. You then have the opportunity to compare the results according to duration, prices or other criteria to find what best suits you. When you cancel your reservation, we also take care of your cancellation request and send it to the supplier where possible, within the conditions.
Therefore, when booking through us, we charge a variable booking fee for these services that we provide, which of course is shown throughout the booking process and an invoice of this fee is emailed to you together with the travel documents confirming the booking.
This information is available in the "Review & Payment" step of the booking process along with the full booking price details. Please consult the terms and conditions linked above for further details.
We apologise for any confusion caused and hope that we were able to provide clarity on this.
Kind regards,
The Omio Team
Review of Naturshopen
Great brand with quick shipping and customer service. Thankful to have them in Sweden!
Review of Myprotein.se
Reply from Myprotein.se
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Review of Luisaviaroma.com
Be warned buying from this company. I bought a top for several hundred dollars and was told I needed to login with my email to initiate a return. My email wasn’t recognised so I’ve been unable to get a return slip. Their customer service has ignored me for over 10 days and I’m assuming trying to push it beyond the 30 days returns they accept. I will never buy from this company again and warn others. It shouldn’t take this long or take this much effort to be given a return slip.
Reply from Luisaviaroma.com
Dear Keila,
Thank you for your comment and we truly regret your disappointment. We would like to assure you that the satisfaction of our clients is our priority.
Regretfully you have placed the order with an incorrect email address. We confirm that due to privacy reasons we are not allowed to provide any information from an order if the request does not come from the original email address. We hope you understand that this is EU legislation, and our email cannot contain any sensitive information.
However, after providing the requested information we have sent you the return instructions.
We remain at your disposal for any further clarification.
Best regards
Customer Service Team
Review of Glimja
Great, fast customer service and good products
Review of Reformation
I seemingly have had a different experience than others on here but I had a great experience with Ref. I couldn't navigate the site and get a return label to ship, so my 30 days to return came and went. I contacted them and explained my situation and they immediately got back to me, sent my label and excused my late return. I do think their items are slightly overpriced but will purchase again because of this good experience. Free shipping and return, even to Europe, is also great
Review of MANTLE
The product I tried didn’t work for my sensitive skin but their customer service is amazing and quick, I’m super impressed
Review of bulk.com/se
Review of Lappeliten
Good quality and good customer service. I made a mistake on my name tags, emailed them and they were easily able to fix before sending them out.
Review of Naturshopen
Love Naturshoppen. Great selection of products in Sweden and fast delivery!
Review of Myprotein.se
Good prices and high quality products. Appreciate their customer service and fast shipping as well
Reply from Myprotein.se
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
Review of Myprotein.se
Good savings and delivery. I got a product that didnt agree with my stomach and they agreed to refund even though it was already opened
Reply from Myprotein.se
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
