I have one watch from F&F and it is a…
I have one watch from F&F and it is a nice watch, but the time it took to deliver was embarrassingly long. I have a second order for two more, this time, we are now on 3 months and order is yet to be fulfilled. This is a real downside to this company. Their watches are nice, but they have a very tardy delivery service that makes the watch experience poor.
Reply from Forge & Foster
Hi Charles,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and appreciate the opportunity to clarify a few things.
Due to the high demand for our watches, the majority of our timepieces are currently available on a pre-order basis. We understand this can be frustrating, which is why each product page clearly indicates whether a watch is in stock or listed for pre-order to help customers make informed decisions before purchasing.
To keep you in the loop, we send regular email updates regarding the progress of your order, including estimated shipping timelines and any changes along the way. However, we also understand that waiting may not be ideal for everyone—if you prefer not to wait, you're more than welcome to cancel your order at any time.
Our support team is always here to help. If you have any questions or concerns, please don’t hesitate to reach out to us at support@forgeandfoster.com. We’d be happy to assist you further.
Thanks again for your feedback—it helps us continue to improve.
Best regards,
The Forge & Foster Team
