Ear wax removal good but follow up very poor.
Ear wax removal via microsuction was excellent and well worth it.
Unfortunately the follow up Hearing Test did not take place.The person meant to carry out the test did not like it when I said I was surprised that I needed a test because I've always been noted for my sharpness of hearing.I was asked in a not very pleasant manner why I'd bothered to turn up!I pointed out it was out of good manners to the lady who removed the ear wax and carried out a preliminary hearing test.Things went downhill from there and the person accused me of disrespecting them because I smiled apparently at an inappropriate time.At this point I thought it was better to leave.I've never been treated like this in my life.Sadly I cannot recommend Earful to anyone after this experience.What a shame after a good first visit.
Co
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Reply from Earful
Dear David,
Thank you for your feedback. I am sorry to hear that your experience did not meet your expectations following your ear wax removal appointment, which you kindly acknowledged was excellent.
At Earful, we are committed to treating all patients with respect, professionalism, and courtesy. Our hearing tests are recommended as part of a full aftercare process, and our audiologists aim to explain this carefully to every patient. We were surprised to hear your description of events, as it does not reflect the account provided by our team, nor the values we uphold.
We take all concerns seriously and would be happy to discuss this with you directly if you would like to contact us at 0330 175 8887 or CustomerService@Earful.co.uk
Thank you again for your feedback, and we wish you the best going forward.
