Rosendo Rangel

I've ordered multiple items from Thuma, and every single order has included at least one damaged piece. At this point, it's clearly a quality control problem, not bad luck.
What's worse is how customer service handles it. They act like offering a replacement is some generous favor, as if I should be grateful they're sending me the undamaged product I already paid for. This isn't a courtesy, it's the bare minimum when you ship broken furniture.
For a brand that positions itself as premium and charges accordingly, the pattern is unacceptable. You're paying top dollar for products that arrive damaged and then dealing with a customer service team that treats basic order fulfillment like they're doing you a favor.
If you're considering Thuma, be prepared for damaged items and a frustrating resolution process. There are other furniture brands that actually deliver what you pay for the first time.

Stay away from this store. I placed an order almost 3 months ago, and I still haven’t received anything. Initially, customer service was somewhat responsive, even providing a tracking number—but it turns out the shipping company never received the package. Since then, they’ve stopped replying completely. I’ve been left chasing a refund and feeling like I got scammed. This store is not trustworthy, and I strongly recommend avoiding it.

Shipping was fast, toothbrush is better than expected and it looks much better in person. I’ve had other more expensive brushes and this just feels like it leaves your teeth cleaner.

I stopped by their store in Rome and fell in love with the brand and customer service. I then ordered some items online and I cant say enough about the quality. The pieces they create are classic and feel like they will last. The shipping was quick and packaging was top notch. They've gained a loyal customer.

DO NOT USE this company, unethical and deceiving practices. Order one thing and they will subscribe you to everything and not even let you know they shipped or charged your card and they make it an entire process to even unsubscribe. I went from a sample order to an order of over 250 dollars and the only reason I found out was through another company because even there site hides where your current orders are unless you're on your phone. STAY AWAY. There is also no customer service number you are at the mercy of when they contact you back via email.

They sent the wrong color of shoe and took them a few days to get back to me. The product arrived fairly quickly and it appears as advertised for the quality of the product. What I definitely did not like even if they mess up you have to pay for shipping and then they refund you based on a receipt that you also have to send them. Customer service processes are horrible. So fingers crossed you got what you wanted and did not have to exchange or return.

DONT BUY Ordered two brand new bikes not only did they send the one wrong bike the other has a faulty engine that doesnt work and now I cant get anyone to help me. Their customer service says they will send some information and never do.

DONT BUY Bestellt zwei brandneue Fahrräder nicht nur schickten sie das eine falsche Fahrrad das andere hat einen fehlerhaften Motor, der nicht funktioniert und jetzt kann ich niemanden bekommen, mir zu helfen. Ihr Kundenservice sagt, sie werden einige Informationen zu senden und nie tun.