TM

Toby Middleton

United Kingdom

Reviews

Review of Donverro

Rated 1 out of 5 stars

Disappointed and frustrated

I ordered two jackets - both medium sized, as advised by the sizing charts. I was hugely disappointed on their arrival - the quality and colouring were not as in the photographs - but the major concern was the sizing. Both jackets were significantly small - not just snug but almost impossible to even put on. They resembled children's clothing in both size and quality. My poor experience has been exacerbated by the fact that I have to pay for the return costs (overseas) as Donverro will not accept that these goods are faulty i.e. they are not true to size. Whilst they did offer a partial refund these clothes are completely unwearable by me (or any adult I suspect) and so I will be returning them. I strongly advise others not to use this company - the nice website and smart looking photos of the clothes do not reflect the reality of poor quality and wrong sized garments.

7 November 2025
Unprompted review

Review of Community Fibre

Review of The Urban Botanist

Rated 1 out of 5 stars

Does the Urban Botanist still exist? Or given up caring?

Like many others who have posted recently, I have tried to contact the Urban Botanist to complain about 2 things - a bonsai that has already died after only 3 weeks despite following their instructions, and the short battery life of the supplied fairy lights. It seems that this company has either folded (no sign on Company's House) or really has decided not to bother with any customer care. Phone numbers do not work, emails are returned with an auto-message regarding Christmas deliveries only . I would urge them to sort their act out AND for others to look elsewhere. Very disappointed.

6 February 2023
Unprompted review

Reply from The Urban Botanist

Dear Toby,
First and foremost, we sincerely regret the disappointment and inconvenience you've experienced. It's concerning to hear about the issues with the bonsai and fairy lights, especially in light of the communication challenges you've encountered.

We'd like to clarify that the issues and the communication gaps you faced were under the previous ownership. As the new brand owners, we are committed to rectifying such experiences and elevating our customer care. Our primary goal is to rebuild and regain the trust of our valued customers.

We are taking your feedback to heart and are implementing measures to ensure enhanced product quality and more proactive customer service. We recognize the skepticism you might feel based on your past experience, and we genuinely apologize for the shortcomings of the previous ownership.

Your insights are invaluable to us, guiding our path towards improvement. Thank you for bringing this to our attention.

Warm regards,

Anne

Review of golfbase.co.uk