Elliott Cox

So, Parcel Force decided my new wellies would be happier living in a random wheelie bin on a random street. 🫠
After getting nowhere with them (unless you count mild rage after being on hold for 2 hours for their office to then close as progress), I reached out to Outdoor and Country, and thank the Wellie gods for Lucy and Lauren in their customer service team!

They swooped in like Wellie Demi Gods of the customer service variety, they tracked down the mystery of the missing bin-boots, confirmed the delivery mishap, and immediately arranged a replacement pair.

Everything arrived perfectly this time, and the price was great too.

Always a great place to check for the games, quick easy system never had any problems and bought a lot of games from the site.

Made order on 28.02.2025 and loved the gummies however now cannot access the website and cannot seem to contact them order more. Order number was #124475, simply knocked a star off as want more but cannot contact to find out how to order.

We have bought a Sundew plant form there website, we have had worms come out of the plant so simply went onto there website and used the live chat function.

They asked us to send in a picture of the worm which we did, it took them an hour to respond and advise they think it's just an earth worm and shouldn't cause any issues. We then asked if the Sundew plant is okay as an indoor plant and whether it is hibernating but they have not responded.