Worst Wifi company ever
Worst Wifi ever. Never works even 1m away from the box. They are so rude.
Then they charge you for boosters. As one person this doesn’t add up? Why would the wifi box not work
Reply from Virgin Media
Hi Sarah,
Thanks for taking the time to leave us a review.
We're very sorry to hear that you're having some issues with the Wi-Fi service, this ins't good and we can assure you it's not the level of service we aim to provide.
There are so many things that can influence a WiFi connection some of which include but are not limited to, a fish tank being in the same room, walls being built with concrete instead of brick, it could even be that your next-door neighbour’s router is interfering with yours. Due to this, we are only able to offer limited help. Please have a look here: https://virg.in/wifisos
The Hub's location could also be causing the coverage problem, so we do need to check the positioning of it. Can you please ensure the following?
> Out in the open
> Next to the TV not behind it
> Away from large bodies of water (e.g., fish tanks)
> Away from baby monitors and cordless phones
> Away from microwaves
Think of the Hub as a radio, and WiFi as the sound - the further away you are from the radio, or the more obstacles that are in the way (walls, electronic devices etc.), the quieter the radio & the poorer the WiFi.
If that doesn't help, if you have the Hub 3, you can download our Connect App which will allow you to scan areas of your home and will offer help. You can view more information on that here: https://virg.in/connectapp.
If after going through the self-checks, you still need some help, feel free to pop along to our Community Forum where our staff and users have a wealth of knowledge and experience to help you out: virg.in/CoBb.
Thanks
Emma
