I regret to say that my experience with…
I regret to say that my experience with this service has been below average and unreliable. While they did manage to register my company, numerous issues arose down the road, leading me to strongly discourage others from using their services.
In summary, their customer service team seems to lack a fundamental understanding of their roles. Although they respond promptly, each email comes from a different, inexperienced staff member—a pattern reminiscent of Amazon seller support. Moreover, their registered agent service failed to handle my correspondence related to IRS ITIN under my name. They do not receive stuff for some reason, I contacted with IRS and was confirmed that they did send my ITIN to my Doolla RA and it was returned! To make matters worse, after my subscription ended, I received no notification, and they suspended my account without warning.
The inconsistency continues: sometimes I receive one response in the morning and a different one in the afternoon. At one point, they informed me that my account had four months left before expiration, only to later contradict themselves.
Initially, I subscribed to this company because they promised a bank account for non-US citizens. Unfortunately, this arrangement was short-lived. After just a few months, they severed ties with Piermont Bank or some other entity.
Adding to the chaos, they inundate you with newsletters containing irrelevant information about stocks and investors. In summary, dealing with this service has been nothing short of a complete mess. If you choose to use their services, be prepared to constantly remind them or double-check their actions
So I need to add they are not responding anymore to my emails on where is my ITIN! So terrible! This was so important for my company.
Also a big red flag was their asking for a review on trustpilot before even get any of my things finished several times! So all these 5star reviews are possibly fake. I advice trustpilot to find a way to assess if the reviews are given after the completion or at the start of the service as involved services take months to be completely finished and only then you get a real idea of their service like their Registered agent service in my case…
This is a real review my order with Doola is Invoice #CEDF274F-0001 renewal after using their services for one year.
31 March 2024
Unprompted review