My FLUIDRA warranty for Austral
My FLUIDRA Organised warranty work for I had a VX 7T - CHLORINATOR with a three year warranty. Chlorinator was under three years and Pool kept going green and was not producing any chlorine. It was fixed apparently by Gold Coast chlorinators. After I received it back, the pool went green straight away again and did not produce any chlorine, hence had not been fixed at all. I went back to My FLUIDRA, who would not accept that it had not been rectified, and would not accept responsibility as i had an after market tested and approved to standard. It was not the underlying cause of the fault. Therefore I would not get my money back, as the repairer would say there was nothing wrong with the chlorinator. I know this because I took it back to Gold Coast chlorinators to see for myself and they told me there was nothing wrong with the chlorinator. I then purchased a new chlorinator and cell, and it worked perfectly - producing chlorine and not going green at all. To purchase a new chlorinator due to unsatisfactory service from My FLUIDRA, they wanted to charge me to get the chlorinator and cell looked at again as they believed it was repaired sufficiently. My FLUIDRA staff were rude and argumentative, and had said that they had not received emails that I had sent to them. When I produced screenshot emails and photographs, i emailed them to prove to the contrary.