I sent an email stating that I wanted…
I sent an email stating that I wanted to cancel my sons membership at Swim, I was instructed to fill out a cancellation form online, so I did that and still didn't hear anything back after a month. So I decided to cancel the direct debit but I opted to cancel it after the next payment so that my son could still go for the next month. So my direct debit came out of my bank and then will have cancelled after that. I got an email saying they had cancelled all of my sons classes on the day that he was supposed to be going, even though I had just paid for the month!! They said it states this in the terms and conditions but as we had been going for the last few years I'm not sure how I was expected to remember this and also if the communication from their admim side had been better we would not be in this position! I am absolutely disgusted with this company, I will be telling everybody I know not to use them! Also, the turnover of staff is not great! My son would just start getting used to one teacher and then they would change to somebody else. So I think this says a lot about them too. Go somewhere cheaper like your local swimming baths, these are a rip off and a disgrace!
4 February 2025
Unprompted review