Pressured by Staff to change Insurance Provider on collection
My first time using Snap, I thought a new company, good prices, give it a go.
2 Stars is for the Car being good and exactly as expected, clean, tidy and got us around as expected. Airport shuttle service easy to use and friendly staff.
Reason this isn't 5 stars:
When arriving to pick up vehicle, Snap staff member put pressure on to cancel current insurance with the booking company to direct with them "For $7 difference"
"If you stay with them we have to do $2K bond that can take 2-weeks to process back to you"
I was fine with that, but he was adamant cancelling and going with them was the right thing to do - "We have to stay competitive"
So, I allowed it to be cancelled.
Thereafter it turns out the $7 difference wasn't $7 cheaper - it was $18 more expensive than my original. "Oh yeah, so pretty much $7" he said.
After realising it felt dishonest on their part, I said I was happy with my original booking rather than going through additional process, by then "Too late now" so I had to purchase the insurance directly.
Now, I'm stuck going through a refund process with the original company that can take up to 1-month to process.
Would recommend for the cars, not for the unwanted pressure to change insurance providers.