joão Gilherme Ferreira

They send you e-mails to review the products you bought. When you give a bad rating they remove the review saying it doesn't follow the website rules
BYW, the stores are very poorly understaffed

My order was canceled without myself being informed.
I only found out because paypal e-mailed me saying the money was returned.
There was no e-mail from just sound and I had to log in on their site to find the order status was moved to canceled.

I am glad I did not pay by bank transfer... not sure how the refund would go or if is just a scam

My advice: don't use this guys unless is a very good deal. In that always pay with Paypal to have some protection

I´ve written to cancel my internet clearly stating it was on the 31-08. They decide to cancel on the 16-08 because that is 30 days after my message.
Wrote a 2nd time flagging the issue and it was completely ignored.
Main problem is that you can´t even cancel your services using their website.

Edited: the situation was corrected 2 days after reporting on trustpillot. It is a shame youfone was not able to emend the situation in the past 3 weeks.

Driver parks the van 50 meters from my home and decides not to come to my house for the delivery.
1h later I get a message that I need to pick up my goods from a station 1.5km away...
The package will go back to the seller

Das 4 vezes que utilizei os vossos serviços as encomendas foram sempre entregues num estádo vergonhoso estando as caixas rasgadas e abertas. É uma sorte nunca se ter perdido nada pelo caminho.
Não compreendo como é que os vossos centros de distribuição trabalham mas eu não recomendo ninguêm a utilizar os vossos serviços.

Já deixei de utilizar lojas online que só enviam pela vossa empresa.

Your products are good and you send the orders fast. However, ordering from your online store is a horrible experience because postNL keeps postponing the delivery dates.

Received an e-mail saying my package was being delivered today between 11-13:30. Scheduled my day to be able to be at home and no one showed. Later recieved a 2nd e-mail saying to would be delivered between 17-19h. Again I changed my day to be at home at the required time
At 20:30 recieved an e-mail that my pacakge was not being delivered and no further information of next day/time slot.

I think it will need to be returned to the sender cause I will not be at home next week.

I’ve got a promotion code on the mail. It seems I am not entitled to such discount because I once used Uber taxi services in the UK. This was after I spent half an hour looking at the very few restaurants that were available at my area compared to thuisbezorgd.... So I will just keep using thuisbezorgd like anyone else since I already threw the promo card to the garbage...

Removem do site as reviews que criticam os produtos. Isso esconde as más experiências e faz com que as opiniões dos produtos não transmitam toda a verdade.

Para não falar que demoram mais de uma semana a enviar as encomendas e não acondicionam devidamente o que é ecomendado dentro da embalagem que enviam.

Vergonhoso a forma como sistemáticamente recusam iniciar o processo de garantia do que vendem, procurando qualquer desculpa para dizer que o produto está normal ou foi estragado pelo dono.

Enviaram-me um telemóvel diferente do que eu tinha encomendado. Recusaram-se a trocar até abrir abrir reclamação no paypal. DIsseram-me para o enviar para a China e que me mandavam 1 novo apesar do meu ter vindo de Espanha. Depois de enviar o telemóvel dizem que só me dão 1 novo se fechar o caso no paypal. Não é difícil de perceber que isso é contra as regras do paypal e que não me pagam nada se o fizer.
Com isto já perdi mais de 1 mês e não só o dinheiro do telemóvel como mais 10€ dos portes para devolver o errado.