NT

Nicola Thornhill

United Kingdom

Reviews

Review of Miinto België

Rated 1 out of 5 stars

Incorrect item sent poor customer service

I was sent an incorrect item which I returned . I asked customer service to refund the return fee of £10 along with the original postage fee of £5 .
Miinto works well as long as there are no issues with the order like mine .
Beware customer service is mainly chat bots and I had to provide endless details before I was contacted by a real agent! Even then I had to keep chasing the refund which took weeks to arrive and I still haven’t received the £5 postage fee as promised. Very disappointing!

20 November 2025
Unprompted review

Reply from Miinto België

Hi Nicola,

Thank you very much for sharing your feedback with us.

We are very sorry to hear that you have had problems with your order and then return. We take such issues very seriously!

Since you did not provide order details, I am unfortunately unable to investigate your case further. However, I strongly recommend contacting our customer service for more information and assistance in this matter. We are happy to help you resolve the problem if you contact us via info@miinto.co.uk

Once again, I would like to apologize for this situation, and we thank you for your understanding as we continue to improve our processes.

Best regards,
Joanna, Miinto

Review of Outdoor and Country (www.outdoorandcountry.co.uk)

Rated 5 out of 5 stars

I had a problem with delivery to the…

I had a problem with delivery to the wrong address. Customer service were right on it very efficient and helpful .
They also were extremely responsive on another matter relating to an order .
They go the extra mile really excellent.

1 December 2025
Unprompted review

Review of Yodel by InPost

Rated 1 out of 5 stars

Everything went wrong parcel left outside wrong address not safe at all a miracle I found it utterly useless they may be the cheapest for retailers to use but they are also the most unreliable

Everything went wrong

17 December 2024

Reply from Yodel by InPost

Hi Nicola, I am sorry to hear that the driver delivered the parcel to the wrong address. I understand how inconvenient that must be. We will share your feedback with our delivery team to ensure they are aware of the importance of following proper delivery procedures and take steps to ensure the driver double-checks the delivery location. I would really like to have a look into this for you. Please could you email trustpilot@yodel.co.uk with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review? Thank you, Yodel Team.

Review of Yodel by InPost

Review of Atterley

Rated 4 out of 5 stars

My first time to use Atterley .My goods…

My first time to use Atterley .My goods were dispatched quickly and were well packaged.There are no hidden charges for taxes ,duties etc .The website descriptions of clothing could be better and have more details.
.I will be happy to use them again .
One reservation the returns period is only 14 days which is quite short 21 days would be more reasonable

7 September 2021

Review of TheDoubleF

Rated 2 out of 5 stars

Problem with returns

My order arrived promptly but one item was mistakenly included that was for another order and I need to return it along with some items from my original order. I have tried to contact doublef on the contact details provided for returns and customer service but nothing works .

1 April 2021

Reply from TheDoubleF

Dear Nicola,
thank you for your review. We are here for you, and we see that one of our associates has already answered at your email you sent this early afternoon.
We want to thank you for your honesty, ad of course we will take care of your return.
Please check your email address, so you will help us to resolve your case properly.
Have a lovely day

TheDoubleF Customer Care Team

Review of Boozt.com

Rated 1 out of 5 stars

Very disappointing my first order…

Very disappointing my first order arrived and 2 of the items are completely the wrong size and so have to be returned. This is very inconvenient . There is no excuse for sending out different sizes to the ones ordered indeed this is the first time it has happened to me and I do a lot of online shopping.
I won’t be reordering in future. I hope my refund will be processed more efficiently.

4 November 2020
Unprompted review

Reply from Boozt.com

Dear Nicola,

Thank you for leaving a review.

It is a shame to hear about the error with the sizing. I have looked at your order and can see that there might have been some confusion in regards to the sizing. With the particular brand that you ordered, the sizing on the labels is in IT size, since it is an Italian brand. On our website, you can order the EU size, or choose to order the brand size.

Your order for the two items that you most likely received 'wrong' was ordered in EU size, and then you received the IT size, which then seems to be too big. I understand it is confusing, and I will take this feedback further. However, you did in fact receive the ordered sizes, just that the sizes ordered were incorrect due to it not being entirely clear perhaps on our website.

Hopefully, you will give us another chance in the future, and please do contact us if there are any questions or concerns. I will get back to you per email to give you this information in regards to the sizing as well.

Wishing you a lovely Wednesday!

Kind regards,
Ronja, your Boozt.com team

Review of THEBS

Rated 4 out of 5 stars

I really like IKRIX

I really like IKRIX . They have a great collection of clothes and they are a well run company with very efficient customer service.
My only complaint is that the shipping charges are quite high and I think if you are spending over £200 it should be free in line with most other companies.
Please consider this point IKRIX

7 October 2020

Review of Residenza 725

Rated 4 out of 5 stars

Having heard back from Coltorti I would like to revise me review . They have responded quickly and efficiently to my complaint and I have now received my order . ThNkyou Silvia

I am very concerned about an order I placed several days ago with Coltorti . I have received no notification of shipment of the order and no reply from the customer service email. Now I have read the other reviews I realise this company has a bad reputation. If I do not here from them today I shall be contacting my credit card company.

3 September 2020
Unprompted review

Reply from Residenza 725

Dear Nicola,

Thank you for your review. We’re sorry that you didn’t receive your order as quickly as you should have and that you we're unable to reach us. During sale, you may wait longer than usual to speak to us (24 - 36 hours) .

We can see your purchase is coming to you and you'll receive the tracking number in a few hours. If you need anything else, please don't hesitate to reach out to our Customer Care Team.

Best Regards,
Silvia / ColtortiBoutique.com