John Argent

AVOID THIS COMPANY – zero genuine after-sales service

I purchased this kitchen sink last year but, due to family health issues, installation was delayed. When installation finally took place, it became clear that the wrong overflow guard had been supplied a round guard instead of the required slim rectangular one. The overflow pipe itself was correct.

I provided clear photographs showing:
• the incorrect round overflow guard supplied, and
• the rectangular overflow guard shown on Taps UK’s own website.

Despite this, customer services repeatedly insisted the correct item had been supplied and initially told me I would need to repurchase the item (£12.99 plus courier charges).

Over multiple emails and phone calls, I was given contradictory explanations by different members of staff, including:
• being told it was my fault for not checking every small component immediately (despite serious illness),
• being told the part “doesn’t come as standard”,
• then being told it was added later to my delivery,
• and finally being offered the correct part only if I paid for courier delivery.

This is all for a small stainless steel overflow guard that would fit in a standard envelope and could be posted with a stamp. I even asked why this wasn’t possible and was told “we don’t send letters or use stamps”, only for the same staff member later to contradict themselves by saying Royal Mail deliveries are unreliable.

What makes this even more frustrating is that their own website states a 365-day exchange period, yet this was ignored throughout the process.

The amount of staff time spent emailing and calling over a component worth pennies is staggering, and it demonstrates a complete lack of practical customer care or common sense. Offering the correct part “free” but insisting the customer pays courier costs for the company’s own mistake is not goodwill it’s poor service.

The sink itself is fine, but the after-sales experience has been exhausting and disappointing. I would strongly recommend buying locally rather than online if you expect support when something goes wrong.

Great find and reasonable prices

Door took ages to come and when it did it was delivered by Palletways, I’d suggest you ask Vivid Doors to use a different courier. My door had obviously been left outside in the rain for days on end and the bottom of the frame was soaked and the MDF totally ruined. Even the door needed to be trimmed by our carpenter to cut off the damaged part. The frame was junked as it was ruined.

Overall these doors are cheaply made and you pay for what you get but for the door you arrive wet damaged was unacceptable and Palletways know they left this outside for days on ends. They obviously don’t have internal storage and just a yard.

Avoid at all costs.
This was my second experience with Palletways and it was just as bad as the first. They cancelled on the day of delivery, then delivered the following day as the last stop. It was obvious my pallet had been left outside overnight at their depot.

All goods were destroyed – melamine cabinets saturated with water, bottom drawers soaked through, mirror cabinet and vanity units compromised. Even the cardboard boxes had disintegrated and the instruction manuals were completely soaked.

When I asked the driver to take the goods away, he refused and said HE had already signed them as delivered.

Completely unacceptable service. This company is the worst. Do not use.
60044524371

Waited in, watched the tracking on the map and then mysteriously the driver disappeared and I got a message saying they could not find my house. A house on a road, clearly numbered like all my neighbours. Never had a delivery driver not been able to find my house before. Driver had my phone number but didn’t call. What a waste of a day. Avoid using this company!

Rob and Michell delivered my bathroom unit with great care today. Even offering to deliver into the house for me. Cheerful, smiley and very helpful. Thank you