Dalmar Salah

ANOTHER NEGATIVE REVIEW FOLLOWING MY 2023 NEGATIVE REVIEW.

I'VE BEEN SCAMMED YET AGAIN AND MONZO YET AGAIN HAVE NOT RETURNED MY MONEY, I INFORMED MONZO THAT I HAVE COGNITIVE ISSUES AND THEY DID NOT INITIATE THE MONZO VULERABLE CUSTOMER PROTECTION THAT IS PUT IN PLACE TO STOP SITUATIONS LIKE MINE. I WAS FRAUDED IN EXCESS OF £2000 IVE FOUND OUT SINCE A MEMBER OF THEIR VULERABLE TEAM CONTACTED ME IN MARCH 2025 TO DISCUSS FRAUD ON MY ACCOUNT FROM THAT POINT UPTO MARCH THE 13TH 2026 NOTHING WAS SETUP ON MY ACCOUNT AFTER I HAD RAISED ISSUES NUMEROUS TIMES. I WAS SCAMMED AND FRAUDED ATLEAST 13 TIMES SINCE MARCH 2025. MONZO SCHEDULED A PHONE CALL FROM THE FRAUD TEAM FOR MONDAY THE 9TH 15:00-17:00 THIS FAILED. I RAISED A FRAUD CLAIM ON THE 5TH OF MARCH AND MANAGED TO GET A PHONE CALL BACK ON THE 13TH OF MARCH THIS IS 8 DAYS, THIS IS ANOTHER LEVEL OF RIDICOLOUS, I DO NOT TRUST MONZO I KNOW THEY WILL SAY THEY CANNOT RETURN MY OWN MONEY AS THEY HAVE DONE THIS TO ME MANY TIMES, THEY WILL ALLOW YOU TO BE SCAMMED BUT WILL ALWAYS SAY THEY CANNOT RETRIEVE YOUR MONEY IF THEY SETUP THE BARRIERS LIKE OTHER BANKS DO THIS WOULDNT HAVE HAPPENED IN THE FIRST PLACE FOR THOSE WITH MENTAL HEALTH CONDITIONS HOW ON EARTH CAN YOU OPERATE IF YOU FAIL TO SETUP SAFETY BARRIERS. IVE RAISED A COMPLAINT. IVE RAISED A FRAUD COMPLAINT. IVE CONTACTED CITIZENS ADVICE THEY'VE TOLD ME TO GO LEGAL AS MONZO HAVE BEEN FINED MULTIPLE TIMES IN THE PAST FOR FAILING TO PROTECT CUSTOMERS ACCOUNTS AND UNFORTUNATELY I AM ONE OF THEM. THEY WILL LIE TO YOU, THEY WILL INFORM YOU THINGS WHICH IS NOT CORRECT THEY WILL MAKE MISTAKES, THEY WILL PROMISE ACTION AND NOTHING EVER HAPPENS.

I WILL GO LEGAL AS PER MY EMAIL, I WILL SPREAD MY MESSAGE ONLINE SO OTHERS IN MY POSITION DO NOT JOIN THIS SHAM COMPANY, I DOUBT THEY ARE EVEN A REGISTERED BANK ACCOUNT COMPANY.

IMAGINE INFORMING MONZO OF YOU DISABILILITY FOR A FRAUD ISSUE AND FROM THAT POINT TO PRESENT THEY DID NOTHING TO PROTECT MY MONEY NOR RAISE ANY SUSPICIOUS ACTIVITY ON MY ACCOUNT NOR WAS I REGISTERED UNDER AS A VULNERABLE CUSTOMER MY ENTIRE FAMILY AND LEGAL AID ARE DISGUSTED BY MY TREATMENT SO FAR IVE ASKED FOR A COMPLETE FULL REPORT OF EVERY FRAUD IVE RAISED SINCE 2020 SO THAT I CAN SHOW A JUDGE THAT AFTER RAISING MY CONCERNS THEY DIDNT FOLLOW THE OWN EQUALITY ACT 2010 AS THE SAME FRAUD PERSISTED WITHOUT ANY DEFENSE FROM MONZO. THIS ALONE WILL AID ME GREATLY WHEN I TAKE THEM TO COURT. IVE LOST SO MUCH MONEY THAT IVE BLOCKED ALL INCOMING AND OUTGOING AND ASKED THEM TO CLOSE MY ACCOUNT AFTER THEY FAIL TO RETRIEVE (FAILED 3 TIMES SINCE 2025) WHICH THEY WILL SAY AS IT'S WHAT THEY ALWAYS HAVE SAID. I CANT TOLERATE THIS ANY LONGER.

Purchased 3 subscriptions with the aim of keeping them after the trial, i was unable to activate the products after i had signed up using my credit card. I contacted technical support waiting for 54MINUTES before i could speak to an agent named **AMIT** under case REF: 24587717 connected to my system and done absolutely nothing, i explained i cannot login to the windows downloaded software nor can i activate it when I try to input the activation code, the agent disconnects the remote connection and goes AWOL. i have to call up as i wanted to cancel spoke to the worst call handler i have ever spoken to named **PRINCESS** CASE REF: 24588137 she was absolutely useless and clueless and was apparently WORKS in the technical support team. the only question I was asked was if i recall using AVG from 2022 which was the most stupid question I've ever heard, when i asked to speak to a manager she didn't understand there was clear difficulty with language barrier I'm unsure if you outsource your call centers but i just spoke to somebody which WASNT her fault as she was clearly untrained and had difficulties understanding English which again is not her fault it's AVG for lack of training and this greatly hindered what i needed. I had to inform PRINCESS that as advice you dont ask a question and then not provide an answer nor do you go say the customers name and go silent this was the weirdest interaction ive ever had, i was offered no technical assistance i wasnt informed how a simple query with being able to ACTIVATE AND LOGIN can take over 3hrs only to either have the phone put down or the live support being cancelled. this is pathetic. I've now cancelled ALL products with AVG directly i wont use them, they are garbage you cant be serious with the customer services employees. asked to speak to a manager was told no, i asked to speak a supervisor or is there another departmental manager i was informed NO. 54minutes just to speak to somebody about the least TECHNICAL query to one of the most TECHNICAL COMPANIES in the world how ironic that is.

Great site, i wish others would follow their promotions. highly recommend to use this site.

DO NOT USE THIS COMPANY WARNING DO NOT USE THESE COWBOYS, BELOW IS MY WARNING TO OTHERS THIS EXPERIENCED ACTUALLY HAPPENED TO ME AND I HAD TO TAKE THEM TO THE OMBUDSMAN WHO RULED IN MY FAVOUR.

DO NOT USE THIS COMPANY, third party hit my car JULY 4TH 2023 and still my vehicle hasnt been repaired, its now nearly one year since my vehicle was damaged and I have nothing in return. AVOID this company they discriminate and do not give you any updates until you chase them.

I ADVISE YOU ALL LEAVE NEGATIVE REPORTS FOR THOSE IN MY SITUATION ON EVERY PLATFORM SO PEOPLE DO NOT USE THIS COMPANY, IF ANYBODY WISHES TO SUBMIT TO DAILY MAIL FOR HORROR STORIES LIKE I HAVE THEN DO SO.

NOW TAKING HAVEN TO COURT FOR COMPENSATION AS THE GARAGE WHO WAS MEANT TO THE DO REPAIR HAVE DAMAGED MY VEHICLE BY OVERSPRAY, BREAKING MY GLOVEBOX, IM CONSTANTLY EMAILING HAVEN AND THEY SAY THEY CANNOT DO ANYTHING AS THE PART FOR MY CAR IS ON BACK ORDER - Does this make any sense on backorder for nearly 1 year and what options have they given me? NOTHING ive now got a faulty car im registered disabled with no mode of travel and a company who ignore you until you chase and you may get a response.

Think about this before using this worthless company.
July 4th 2023 somebody hits my car
August 2023 - Goes into Garage for repair
October 2023 - Garage returns car and says the part is on back order we will fix it when it comes. they rturned with overspray, broke glovebox, and removed a panel from the boot exposing wires.
Oct - Present - Nothing has been done, i had to make a formal complaint only to be told they cannot do anything as they are waiting on the part.
May 2024- i get a call saying Haven will pay 234 for the part on backorder i explain to them not only does this not cover the part cost but how will you fix the damage caused?
May 2024 - No response.

AWFUL COMPANY. STEER CLEAR DO NOT USE HAVEN AND OR ACORN INSURANCE.

NOW IN 2025
***2025 FEBRUARY HAD NO RESOLUTION FROM THESE COWBOYS SO I HAD TO SUBMIT A CASE TO THE FINANCIAL OMBUDSMAN DUE TO CONSTANTLY BEING IGNORED BY THIS COMPANY AND GUESS WHAT HAVEN GOT ABSOLUTELY DESTROYED AND WAS TOLD TO PAY ME MONEY FOR THE INCONVENIENCE, THE DELAYS, THE ERRORS THEY MADE WAS LAID OUT TO THEM IN FULL THEY HAD TO CORRECT THE DAMAGE THEY CAUSED OR PAY FOR ME TO CORRECT THEIR ERRORS RULED IN MY FAVOUR THAT I WAS SUBJECTED TO POOR DELAYS, POOR SERVICE POOR TREATMENT THAT CAUSED STRESS THIS WAS THE JUDGEMENT REPORT AGAINST THEM I CAN HONESTLY SAY I HATE THIS COMPANY AND I WISH THAT THEY CEASE TO OPERATE AS ITS A SHAMBLE.**

ACCIDENT HAPPENED 2023 - THE OMBUDSMAN RESOLVED THE ISSUE IN 2025 THAT'S HOW USELESS THEY ARE. THEY DISCRIMINATE AGAINST NAMES IN MY HONEST OPINION AND TREAT CUSTOMERS LIKE SECOND CLASS. AWFUL DO NOT JOIN THIS COMPANY AVOID THEM, THIS IS A WARNING TO OTHERS THEY WILL TAKE YOUR MONEY BUT THE ORDEAL OF MAKING A CLAIM WILL CAUSE YOU STRESS AND ALARM. THEY ARE BY FAR THE WORST OF THE WORST.

DO NOT USE THIS COMPANY SAVE THE STRESS.

GREAT CUSTOMER SERVICE ESPECIALLY **YUNIS** extremely professional and helpful, I hadan issue with the sensor and Yunis asked for brief details and issued a replacement sensor this is great customer service i can see quite low reviews my experience has been positive due to the call handler being so professional.

Extremely excellent customer service. Knowledgeable staff especially the brother who was hosting medina sites simply breath taking experience that will benefit us in getting closer to our spiritual connection in. Highly recommend this company as A+ keep up the great work we will return in the future with yourselves for sure.

Order put through in Jan 2025 arrival date was due April, i rescheduled and twice deliveries have failed. first time because of the amount of steps to my property even though i completed a pre delivery assessment form, now a manager called back to inform me there's been a mix up on their end and my order was somehow mistaken and they are currently looking into this. NOT GOOD ENOUGH why re-schedule a delivery if the goods are not there? the customer care team have been poor ive had to chase for ETA's no follow up calls and the last phonecall i was disconnected. Please refund my order

Again writing a negative review for their customer services this time I had the displeasure of speaking to Sithombe via online chat to raise issues with my equipment and that I want to cancel upon being asked why the person literally left the chat and said somebody will be in contact with you? Whst kind of customer service is this I had questions asked which I answered and detailed and all I received was the agent leaving the online chat. The worst agent I've spoken to at your company Sithombe has now really frustrated me and I would to raise a complaint and for somebody to contact me to cancel my account and the details on how to do so as clearly Sithombe was not helpful in anyway. Extremely poor service yet again I'm having to raise. Check the online chat transcript and you will see for yourselves how poor I was treated.

I now only using these guys to purchase my bloody ultra vape pods as it's a great price compared to others and the next day delivery is superb they have great customer support i hope you guys continue to grow

Never using site again, I placed a order and the seller failed to meet the delivery window I've asked for a refund over 15 times nobody from onbuy complaint team are helping me the customer service is the worst I've ever seen I was scammed and they haven't assisted in any way. DO NOT USE THIS SITE THE CUSTOMER SERVICE IS NON EXTISTENT


**update you have asked me for further information I have provided you with the order number and my contact details, I have TWO EMAIL CHAINS ASKING FOR ASSISTANCE AND NOT ONCE HAS ANYBODY GOTTEN BACK TO ME TO RESOLVE MY DISPUTE WITH A DISHONEST MERCHANT THAT YOU ALLOW TO OPERATE FREELY"" LETS SEE HOW LONG IT TAKES ONBUY.COM TO DEAL WITH MY COMPLAINT 16:42 02/07/2024 I CAN GURANTEE NOBODY WILL CONTACT ME HENCE WHY IVE INFORMED THE POLICE AND BANK ABOUT THE ISSUE YOUR COMPANY FAILED TO RESOLVE.

great website, i hope it builds and becomes bigger, their customer service is A+++ prices are very reasonable and i now use them exclusively. their range of products are diverse and each time i have had a issue they handled the issue swiftly and professionally. USE THIS SITE 100% AUTHENTIC

GUMTREE HAVE ALWAYS BEEN SUCH A VALUABLE ADDITIONS TO BUYING ITEMS AS A MEMBER OF OVER 10 YEARS I HAVE USED GUMTREE MANY TIMES AND I CANNOT SAY ENOUGH GREAT THINGS ABOUT THE WEBSITE.

DO NOT BANK WITH THIS COMPANY, I SENT BANK TRANSFER FOR GOODS I NEVER RECEIVED I WAS SCAMMED AND MONZO HAVE SAID THEY WILL NOT RETRIEVE THE MONEY THAT I HAVE BEEN SCAMMED FROM, THEIR CUSTOMER SERVICE IS APPALLING, IM BEING TREATED AS A SECOND CLASS CITIZEN, HOW YOU CAN SEND MONEY NOT RECEIVE THE GOODS AND BE SCAMMED AND TO BE TOLD BY YOUR BANK THEY WONT DO ANYTHING ABOUT IT. PLEASE CLOSE MY ACCOUNT DOWN, I REFUSE TO BANK WITH SUCH A PATHETIC COMPANY. I RAISED A COMPLAINT ONLY TO BE TOLD I CANT SPEAK TO ANYBODY I WASNT EVEN GIVEN A COMPLAINT REFERENCE NUMBER. IVE REPORTED THEM TO THE FINANCIAL OMBUDSMAN AS THEY HAVE MADE A ERROR, I WISH TO CLOSE MY ACCOUNT SINCE MONZO DO NOT CARE ABOUT MY ISSUES OF BEING SCAMMED OF MY HARD EARNED MONEY.

SUBWAY - GREAT WEST ROAD, ABSOLUTELY GREAT STAFF, COULDNT ANWER FOR BETTER STAFF, BUT THE QUEUES ARE HORRIFIC YOU NEED TO ADDRESS THE ISSUE WHICH I'VE PREVIOUSLY RAISED, IT IS putting me off even going to Subway and rather go to Mcdonalds as the wait times is ridiculous, the place is under staffed and theres constant queues you need to address this by hiring more people. i'd rate the management of this chain to be less than 1star if i could it's basic business as a manager of Subway should understand the need for fast food equates more profit and doing this involves being staffed to capacity.

SUBWAY GREATWEST ROAD, HOW DO YOU EXPECT THE GREAT STAFF TO KEEP UP WITH THE GIGANTIC QUEUES EVERY TIME I ENTER THIS PREMISES? YOU HAVE A SHORTAGE OF STAFF THE QUEUE IS HUGE AND THERE'S ONLY TWO PEOPLE WORKING, I HAD TO WALK AWAY AND GO TO MCDONALDS AS ITS QUICKER. YOU NEED TO FIX THE STAFFING ISSUE IT DOESNT MAKE ANY SENSE TO HAVE RUSH HOUR TIMES AND SHORT AMOUNT OF STAFF

Spoke to Luke did not seem to help at all, apparently he sent a email to the complaints team and the cancellation team but im unhappy in how he handles the call considering all the general issues, im paying 28 POUND PER MONTH For 100MB speed this is the first rep who was useless the other have been good but this gentleman was absolutely useless.

Also Spoke to RAJIB who on the other hand was VERY HELPFUL but that call was ruined by how i believe this gentleman dealt with my queries.

23/7/2023 THEY ARE TRYING TO REMOVE MY FEEDBACK Update - Miriam you sent me a email on the 8th July stating my issue will be looked into, then complained to trustpilot that my post isn't genuine I've sent across the screenshot of you acknowledging my complaint on the 8th of July. That is dishonesty.

There's a reason this company has such a poor trustpilot score is because this COMPANY IS A ABSOLUTE JOKE. i've had ZERO data for the last 3 months and they have been unable to fix the issue, they promise you phone calls but never call back, the agents put the phone down on you, they cant understand anything, i live in London and i have zero data coverage everywhere I go. i explained i wish to cancel my contract as three cannot provide the services for which i signed upto they tried to tell me i had to pay £140 for a early termination fee i REFUSED to pay as the issues lie with THREE NOT HONOURING the contract I signed by providing me services. ABSOLUTE JOKE i will never in my life use this company again everything they say is not true, NOBODY in their entire company can fix my issue that has been ongoing for 3 months, After educating them that they are in breach of contract did they decide to waive the termination fee. I would suggest you NOT USE THIS COMPANY AVOID AVOID AVOID they have the worst coverage and even worst customer services

The lady who dealt with my query was the most helpful ca handler I've witnessed you have a diamond worker I'm her

UPDATE cannot thank STEWART enough for his professionalism and the way he treated me the aftercare service was another level since I left I cannot thank and praise him enough please can this review be mentioned in the weekly meeting of how quick easy he was at resolving my long issue with the quality. Thank you again Stewart you are amazing.



Purchased sofa as i worked for the company however after 5 months the cushions have shrunk the sofa is not comfortable at all, aftersales please can you contact me as the sofa is not fit to sit on i understand as a former employee but the sofa is not good at all i have the Isla chaise sofa hate to complain like this but i cant contend with a sofa of this quality regardless of price.

Almas was brilliant, extremely professional and very helpful resolved my technical issue whilst explaining the problem I found that to be one of the best customer service experience I've had Almas is a great credit to your company.