Worst costumer service - I git wrong item and they make me pay for return
I ordered 1 item and they sent me another one. Then I asked for a change and they asked me to return the item sent (which return i have to pay). Then order a new item, paying double for sending now. I complain that is their fault to send me an item I did not order and they keep insisting that they are not responsible.
Reply from Fiyo
Hello,
Thank you for taking the time to share your experience. We are sorry to read that you were initially dissatisfied with our service.
In the meantime, we have been in contact with you and are glad that the situation has been resolved. You can return the item free of charge, and once we have received the return, the amount will be refunded accordingly.
We regret the inconvenience this situation has caused and appreciate that we were able to find a suitable solution together. If you have any further questions or need assistance, please feel free to contact us.
Kind regards,
Fiyo Customer Service
