Wade Hyde

Are you kidding me? This crap little software company essentially promotes "free" shortened URLs with options to upgrade to "enhanced" services; however, after five days, they sent an email saying that if you don't upgrade (for $60 a year!), they'll delete the shortened URLs and redirects. Deceptive advertising is no way to run a sustainable business. Don't choose this business. (If you don't believe me, just read all the other recent reviews about this crap organization.)

Incredibly irritating automated customer service center by calling 888.216.9619. I don't recommend working with companies that make it difficult to speak to a "real" person when you need to talk to someone.

I just want to give you five stars. I don't want to provide blabbering verbiage on how my experience was. (If you want that, you'll have to compensate me for my time.) I'm only writing this because I can't write a review without filling out this form.

The free service works well for personal use. (I need this to occasionally perform computer maintenance on my 85-year-old mother's PC.

Although I own some Reolink products that work well, I recently purchased a WiFi camera directly from Reolink which did not perform as I expected. (Upon further review, the company sold me an out-arguably of-date unit with a history of problematic connectivity issues.)

Returning the device was a NIGHTMARE. Firstly, I was compelled to pay for return shipping. Furthermore, the company sent me convoluted instructions (written in broken English) on how to "properly" return the product. After sending the unit, they informed me that I didn't follow the correct instructions saying, "You didn't use the correct RMA number. In this case, the parcel will be defined as belongs to nobody then destroyed." I replied, "I don't care if didn't follow your instructions to the letter. If this process is so damn important to you, why don't you have a 21-century product return program?" The moral of the story - do NOT purchase anything directly from this manufacturer. Their products are okay but their service is TERRIBLE as you might not get a refund. (I paid using Paypal - I'm expecting they will refund my money regardless. If they don't, I'll be filing another complaint with them.)

This has to have been the stupidest customer experiences I've had in a long time. What a bunch of dorks. Why anyone would choose to use this technology and trust them to pay or receive money is beyond me.