TO ANYONE WHO IS THINKING OF BUYING A…
TO ANYONE WHO IS THINKING OF BUYING A ZWIFT RIDE…
Having spent over £1,000 with Zwift and taking a leap of faith to order an indoor trainer with them on 2nd January, I am still missing my Zwift Ride frame (all other smaller parts were delivered on 3rd January). However, as far as the Zwift Ride frame is concerned, since 3rd January DPD seem to be scanning some kind of label and generating an update to me on a daily basis as to my Zwift Ride whereabouts. It started in Hinckley on 3rd January, then it was somewhere near my local depot (Berkshire), then moved to Aberdeen on 8th January and has been scanned there every day since. Justin L a “Member Experience Agent” from Zwift’s E-commerce team emailed me on 10th January to ask if I had received the missing item and that they would investigate it further if I had not. I have called DPD today (call centre in India) who were extremely unhelpful and could offer no assistance. Emails to Zwift haven’t got me any further, and I find myself in possession of parts that are completely unusable without the Zwift Ride frame (i.e. handlebars, Kickr Core 2 and adjustable cranks).
On investigating I don’t seem to be the only Zwift customer having found themselves in this position, and I am not at all convinced that I am ever going to receive my Zwift Ride frame.
Numerous unanswered emails and being unable to actually speak to a person (chat bot only) have left me wishing I had never ordered from this company.
