United Kingdom
Review of Companieshouse
Just spent 1hr trying to verify my ID on companies house website. It’s impossible! The system is not fit for purpose. Who designed this rubbish system, I need to bill them for wasting my time.
Review of TDS – Tenancy Deposit Scheme
LANDLORDS AVOID TDS like the plague. I am out of pocket by over £600 from one tenancy after the adjudicator allocated just £30 for a gardener for a whole day, £90 for a team of cleaners for a day, and £30 for a quality mattress soiled and unusable at the end of the tenancy, having been as new at the start. What planet are these people on? They have no idea what the real cost of getting work done is. The adjudicators are clearly incompetent. Considering legal action to highlight the TDS incompetence!
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to share your feedback. We are sorry to hear that you are unhappy with the adjudication outcome. Our adjudicators make decisions based on the evidence provided by both parties.
If you believe there has been an error in fact or law in the decision, you are entitled to request a formal review. For details regarding this, please contact us directly at info@tenancydepositscheme.com.
Review of PlumbNation
Ordered an expensive boiler for delivery. I rang Plumbnation ahead of time and advised boiler needed delivery to 2nd floor flat as communal areas nor secure, and partner at home unable to lift heavy items. Driver refused to deliver to the property, instead leaving boiler in communal area. Appalling service. Delivery to the communal area of flats is not a delivery.
Review of Brandon Hire Station
Useless! Brandon took hires website allows you to book an item for a particular date, in this case a triple ladder. What they don’t tell you until you ring up is that the ladder is not in your local branch (Hove) but can be in any branch,( in this case Gatwick), and will need to be transported in on the day of hire. They could not tell me what time the ladder would be delivered. What a rubbish website and a rubbish service. How are you still in business??
Reply from Brandon Hire Station
Hi, thank you for your feedback about your recent experience. We are sorry to hear that you were not satisfied with your hire experience, and we apologise for the inconvenience caused by the ladder delivery time. We appreciate the frustration this has caused and are sorry we weren't able to fulfill your hire needs. We will take your comments on board. Kind regards, the Brandon Hire Station team.
Review of Godiva Mortgages
Godiva only cut SVR by 0.15% when Bank of England has cut by 0.25%. Shame on you Godiva. Greedy!
Review of DUSK.com
Dusk are taking 3 months + to deliver some items. You shd not be taking any more orders until you can service the ones you already have. Poor business model and disrespectful to customers
Reply from DUSK.com
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience and that we’ve fallen short of the service we strive for.
This past year, we’ve grown rapidly, with our teams working hard to bring you more products than ever before. As part of this growth, we expanded into a second warehouse a couple of months ago to improve stock availability and dispatch times.
Unfortunately, the transition didn’t go as smoothly as we’d hoped, and unexpected shipping delays have added to the challenges, resulting in a backlog and dispatch delays for some orders.
This has resulted in a higher volume of contact than usual, which is why our response times are currently longer than they should be. We want to assure you that we are working through all customer enquiries and will get back to all customers by email as soon as possible.
Resolving your query is important to us. We kindly ask for your patience, and a member of our team will be in touch with you shortly.
Many thanks,
DUSK Resolution Team x
Review of Nowbroadband
Terrible service from NOW broadband. Issues with internet coverage and range within the home, with signal dropping out completely in certain rooms. Complained to Now who have not resolved the issue but have raised my monthly charge from £25 to £41. You could not make this up!!
Avoid NOW BROADBAND like the PLAGUE....
Review of ao.com
Review of Virgin Money UK
Do Virgin Money customer services ever answer the phone? Spent ages yesterday and again today (20mins) waiting to get a call answered. Treat customers with more respect! Crap service. Crap bank?
Reply from Virgin Money UK
Good Morning, thanks for sharing your feedback.
I'm sorry to see you've struggled to reach the team. Our lines across the board have been a little busier than usual the last few days. Our team have worked hard behind the scenes to reduce the wait times wherever possible.
I'm unsure of what your call relates to, but if you have a general query you can run that by our social media team on either X, Instagram or Facebook and they'll see if the can help (Please note they have no secure access to accounts over there).
Defending on your account type, there may also be a Live Chat route within the Mobile App.
Hope that helps.
Review of Amazon.co.uk
Leaving a package outside a house is not a ‘delivery’ Amazon! Sending me a photo of an Amazon box containing a gift I have bought for someone, outside a house in a busy street is asking for it to be stolen. Whatever happened to coming back when someone was at home to receive it! Crap service.
Review of Tesco
Tesco reduced sugar and salt ketchup the worst ketchup I have ever tasted. Who produces this stuff and signs it off as fit to sell? Staggering!
Review of South East Water UK
Charge customers only for water used. There should not be standing charges. My bill is made up of 35% standing charges! They impact greatest on poorer people and those using least water. We need govt to intervene to stop this practice. OFWAT what are you doing?
Review of Godiva Mortgages
Poor customer services from Godiva today. Called to discuss their mistake and put on hold for so long I hang up. So discourteous to mortgage customers!
Review of Birminghammidshires
Recorded message says 20 min wait to speak to customer services. Train more staff! Disrespectful to customers and the staff having to deal with the demand.
Review of TNT UK
TNT tracker app rubbish. Never worked. Item delivered after time expected. Waste of space! Why suggest customers download the app when it doesn’t work!!
Review of METROBUS
What happened to the 5.44pm Metrobus 273 from Old Steine, Brighton bus stop D??? It didn’t turn up. Metrobus is not fit for purpose. The sooner you lose your license and let someone capable run the service the better. What a waste of my time. Are Metrobus going to reimburse me for extra costs and my time??
Last time I use Metrobus.
Review of Viessmann Climate Solutions UK
Great combi boilers. But the wireless thermostat provided is not user friendly, actually difficult to use. Tenants cannot get their head around it and either just turn heating off or have it on all the time. When will Viessmann address this?? Switching to Honeywell or EPH.
Reply from Viessmann Climate Solutions UK
Hi
Selecting the controller/thermostat option can be site/system specific and customers requirements. There are many options available using Viessmann controls or third party.
All our Vitodens models are compatible with third party controllers. You reference Honeywell or EPH these can be used via standard switching or open therm connection.
Our technical department can advise further if you or your gas safe registered installer require further technical assistance: please call our team on 01952675000 and one of our call handlers will be able to help.
Hope this helps and thankyou for your feedback
Regards
Viessmann
Review of Santander
Santander raising mortgage rates when most others are cutting there’s! Greedy Santander. You don’t deserve to have customers.
Review of Greggs
Stale egg mayo sandwich at Greggs Billingshurst yesterday. Asked for no froth coffee and got half a cup of froth. Last time I go to Greggs.
Review of Alan Boswell Group
Alan Boswell have increased my landlords buildings insurance by 19% since last year. In a cost of living crisis, and sky high mortgage rates this is a complete disgrace. Blatant profiteering. Go elsewhere and get lots of other quotes.
Reply from Alan Boswell Group
We're sorry to hear you weren't happy with the price of your insurance. As a broker we can only work with the quotes available from the insurers we use and unfortunately rates have gone up across the board due to inflationary costs. If you would like us to investigate this further, please contact us at feedback@alanboswell.com.
