Umide Sacoor

If there is anything guaranteed with pretty much any service in Germany, it's that you will have a terrible experience. Germans know as much about user-friendly customer experiene as a rhino does about reciting Shakespeare. The Postbank, in all fairness, is not the worst by any measure. With the Sparkasse, for example, you can't use your card from an account opened in, say, Berlin, in another city. Like all things German, it's absurd. How on earth is Germany a world-class economy? As for the Postbank, its apps are utter crap (in visual design, in their UX and in functionality). The in-site staff is great for teaching you patience: there's a line reaching across the block, and the plentiful staff just pastorally paces back and forth, as if searching for butterflies, completely oblivious to their terrible level of service or the unnecessary stress they cause their clients. Oh, and did I mention their PostIdent identification system? Tried that app on 4 devices, over a week, with 3 different routers: the connection always broke, the staff was mostly very unfriendly and could barely speak either German or English. My suggestion: Postbank (and DB, and every other German company) should search the forest of Congo for gorillas. They would easily do a better job, from costumer service all the way up to management. This is me putting it nicely. You would not want to hear what I've heard other people say about you guys when I'm in line. Try working like this anywhere else in Europe and see how long you last before going bankrupt.

I've only ever had one therapist with BetterHelp, which is in itself a compliment - I didn't need to look any further. After a couple of years of frustration with the German system (therapists were always either not empathic, or downright rude and aggressive), I gave up and decided to look online. After a thorough search, I decided to give BetterHelp a go, and I'm very happy I did. After an initial online assessment (i.e., questionnaire), I was suggested one of their thousands of therapists, with whom I immediately clicked. The payment is also very flexible, accomodating for low-income clients. It's streamlined, hassle free and spot on. Of course, at the end of the day, it mostly boils down to the therapist you end up with. But had I not been satisfied with mine, I could have simply thanked her and looked for another one on BetterHelp. This is definitely an amazing tool.

The staff took half an hour to even answer. Although I am a language teacher and can speak everyday German, I had some trouble understanding what the person I was speaking was saying, as she was reading really fast from a script. I had to call her attention several times, and even then she would not stop until she read the whole paragraph - only to read it again! And when I asked if I could call my wife (who is German) to help me understand, she said I wasn't allowed to do that and... simply hung up! I've been living in Germany for almost hald a decade and I've accepted its terrible costumer service culture - but to simply be cut off without an explanation is beyond disrespectful. On Google Play, their app's review section has several other people complaining that the same happened to them. I do wonder how these companies stay in business.

Downright the worst post service I have ever encountered (I've lived in Portugal, the U.K. and Germany). Since arriving in Hamburg, I've almost never got a DHL package. It's so bad that since January last year I started tracking deliveries vs. failed deliveries. It sounds OCD, but I wouldn't believe the scale of it.

Here's what statistics from a company that simply doesn't care about their customers look like: out of 70 Amazon deliveries, 5 got delivered to my home. 55 I got a notice saying they'd attempted delivery and no one was home (out of which 26 I had been home the whole day, and 13 one of my neighbours was home to pick it up). 2 got lost, and no one knows what happened. And 8 I didn't even get a notice, and had instead to ask all three local pick-up depots.

Thanks for the zero quality and service, DPD. You make the world a worst place.