Chronis Kemos

Always polite, fast and helpful.

I'm surprised to see a low score here.

I've been using Screwfix for years with no issues whatsoever.

Lovely products and service .
Fantastic LED profiles

I suppose when you have a lot of good reviews you can afford to not to address your customer's complaints.

As discussed over the phone, the carpets were left in the garden and due to the poor packaging they are now full of water.

The driver did not mention that this was the carpets delivery. Also, I was not given the chance to check the state of the carpets at the delivery.

Polite over the phone but with no genuine interest to resolve this. Not even providing a piece of advice as what to do with the wet carpet etc

I switched to them from Scottish Power with the promise of getting access to their EV tariffs.
Weeks later they can't even deliver that. I contacted them on WhatsApp, with emails and phone numbers and it seems that there is poor communication even within their departments.

No matter what your response will be the fact is that every day someone is politely saying "We will look into this for you" and nothing is happening.

my account number is included so you know that what I am sharing here is facts

There were ups and downs but I appreciate very much that I could always speak to them on the phone and determine the next steps.

Top service as always.

I never had an issue with Hyperoptic - they have always delivered.
Today once again I had a great experience with them and received great help from Uros B.

It took me 20 messages to convince them that they send me the wrong product.

Klavs was really great.
Really showed a strong interest in making sure the car works as it is supposed to and covered as much as possible is covered.

Really thorough - would certainly recommend

Thanks!

It starts well and good but in the end, you see the true face of the agency with made-up deductions in the deposit and excuses not to pay.
I was able to fight back pretty much all of it but be prepared to waste your time.

Pretty much a scam

Showing average statistics instead of relevant info to the car of interest

My case was a bit tricky since the couriers never showed up but the parcel monkey team returned my money ASAP

Good experience - very helpful on all levels.

We had a great experience with the Canary Wharf branch and Darnell in particular.

Customer service was accomodating for a duplicate order mistake

Amazing variety of products and good customer service

Although I have had good experiences in the past (which might explain the good reviews) my latest order disappeared.

Most likely this was the courier's fault but I was the one losing money.

I just got my lovely Trek bike and I have to say that I am surprised by how willing and helpful the people who work there are.
Very willing to listen and help.

Although there was a delay, I am happy with the results, the sequencing runs and very importantly with the customer support and efforts to keep me happy as a customer