Worst italian bank/la peggiore banca d'italia
As foreigner who moved to Italy with all the needed residence papers, it seems impossible to open an account. Went to a branch in Roma, the guy couldnt open an account onsite which already tells a lot. Then he asked me to apply online and PRINT all the papers, sign them and send everything to MIlano branch. Who does that in 2023? Anyway, I did it (though thought about calling Lorenzo de Medici and send it by pigeons as it was in the 16th century..)
After 2-3 weeks no information at all. All the documents were provided, everything sent by post, received and customer service was saying: it takes time and nobody knows how long. Nobody can do anything about it, all you need to do is wait. Wait for what? to get an 'iban' when you have a copy of all my personal documents, and a signed contract? Wait how long? a month? a year? a decade?
Since there was no help, no solution, no timeline just incompetent customer service, I told them to cancel my request, i opened an account elsewhere. Operator canceled my request and at the end she said 'perfetto'. Lol. Seriously you are happy that a customer closed an account? you call it 'perfect' that i use someone else's services? this was the funniest and worst experience for me in Italy in the past two years since i moved here. Good thing that they have many other banks in Italy who can open an account within 1-2 days.
Ci vuole un'eternità per aprire un conto -settimane. (anche se ho detto che è urgente a causa di una transazione)
Non provarci nemmeno con loro. non funziona nulla e il servizio clienti è inutile.
Quando li ho chiamati per chiudere il conto perché insoddisfatto, non mi hanno nemmeno chiesto il motivo o come risolvere il mio problema. servizio ridicolo. 😳
20 November 2023
Unprompted review
