Nancy Louise Nellist

Hi Nancy,

Thank you for your feedback—we’re really sorry to hear about your experience.

We understand how frustrating this must be and we’d love the opportunity to make it right. Please email our team at Hey@luxskin.co with your order number, and we’ll make sure you’re assisted promptly.

Your feedback helps us improve, and we truly appreciate you taking the time to share it.

Warm regards,
LUX SKIN

Thank you for your kind feedback!

We're delighted to hear that you're pleased with your door. We take great pride in the quality of our products, and it's always rewarding to know we've met our customers' expectations.

Kind Regards,
Belinda Everett- Trade Supervisor

Thank you, Nancy Louise! We're thrilled to hear you love the make-up and find it long-lasting. Your feedback means a lot to us.

QVC Customer Care

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

We’re delighted that you are happy with your Yodel experience. Thanks so much for taking the time to share your feedback.

Hi ,  
 
Thank you for taking the time to leave us this review.  
 
Should you have any further queries then please contact us on chat, social media
or through e-mail.

We are always looking for ways to improve our service and appreciate all
feedback.
 
Kind Regards

Hi Nancy,

Thank you for your positive feedback!

I am pleased to hear you are happy with your order.

Thank you again for shopping with us and I hope you enjoy your fragrances.

Thanks,
Rebekah.

Good Morning,

I can confirm that you have selected delivery to store. Delivery to a store does also have a delivery fee of £3.95. When a click and collect order is placed, the order is selected from our warehouse and delivered to the store via couriers. It is due to this that we have a delivery charge for the items to be delivered to the store of your choice. Shop floor stock does not affect click and collect orders. We ensure that the price of the delivery options are stated at the point of sale so customers are aware of the charges for the different services we offer.

On arrival you will need to provide valid proof of ID to match the customer who placed the order. Your order will be held at your chosen store for 10 days. If you haven't collected your order by the end of this period, your order will be returned to our warehouse and you will be issued with a refund.

Kind Regards

Judy

Hi Nancy

We have checked this with TNT and it appears that delivery was attempted twice but was refused. Once the order got back to us we processed a full refund for it.

Kind Regards Luke