I recently ordered some products online three times, 2 out of three I had problem with delivery! One order was never delivered just vanished, yesterday the second order was delivered to completely different place. I do not think I will be placing any online boots order any time soon.
13 November 2025
Reply from Boots
Hi,
Thank you for sharing your feedback with us.
At Boots, we strive to provide excellent service and care for our customers, and we’re sorry to hear that we didn’t meet your expectations this time. Your feedback is invaluable to us and helps us improve.
For the quickest and easiest way to get in touch, please visit our contact us page and use the webform. Alternatively, you can expand the 'Further help' widgets on the contact us page for department-specific contact numbers. You can also reach us via our social media channels on Facebook - Boots UK, X @BootsHelp, and Instagram @bootsuk.
Quick, reliable help for my dog, and it doesn’t cost an extra.
9 January 2024
Reply from Joii Pet Care
Hi Jolanta, Thank you for the great review! We put a lot of effort into making our app as user friendly and enjoyable as possible, so we are thrilled to hear you are enjoying it. Thanks again for the support. Best wishes Customer Care
So bad waiting for passport delivery, plans made, passport ready for delivery but they are extending delivery day every day waiting for a week now. I hope they won’t loose it. So bad and why HMPO had choose them no idea.
It is great service, you can call vet 24/7 for advice.
22 August 2021
Reply from Animal Friends Insurance
Hi Jolanta,
I'm so pleased to hear that you have found the addition of Joii to be a useful part of your policy with us! We understand that having a poorly pet can be very worrying, and hope that being able to speak to a vet anytime via Joii offers our customers a little peace of mind at these times!
Please do let us know if you and your pet need any further assistance.
The whole buying experience was great. Delivery was super speedy. Two hoodies were great, my only issue was with sizing as it is the first time I ordered it.