customer

A disappointing experience, reasonable canopy in the end, but very poor service. Initial quote was overcharged through including features not requested. Initial design was incorrect as also included features that had specifically been ruled out. Poor fitting process with fixtures from the original canopy broken so it could no longer usfully be used if needed as an emergency replacement. Generally poor communication with erratic responses. The after-care information was primarily aimed at fabric covers so not very helpful having had a vinyl cover fitted. It was good to get some spare press-stud fittings but no guidance given on the day as to how replacement of these would be done.
Overall it was an acceptable end result but with a very disappointing process from start to finish.

Received a call back as arranged with helpful and efficient advice from Matthew sorting out a mismatch exactly as needed.

Good price, great customer service and any questions were promptly and accurately answered. Really pleased with the chairs when they arrived & would definitely recommend.

They did what was promised and made the whole process very easy.