Gytis Z

Thank you for your kind words and your 5-Star review

We're genuinely sorry to hear about this, and we hope that no one was injured in the incident.

It's very concerning, and disappointing to hear that you've been dealing with this for 10 months; that's far from the service we aim for, and far from the experience that we'd ever want our customers to have.

Thank you for sharing this with us. We hear you, and your feedback is guiding us toward positive changes.

So that we can take a look into this, and help get you an update, please pop us a direct message on our Facebook page @AvivaUK with your full name, date of birth, postcode, policy number, and #130409 Trustpilot reference.

If you need to contact us, you can get in touch with our team directly here 👉 https://www.aviva.co.uk/help-and-support/contact-us/

Aviva Social Team 💛

Dear Gytis,

Thank you for sharing your feedback.

Following your review, we conducted an internal investigation to better understand what happened with your reservation. We acknowledge that you informed us about your flight delay, and we regret that, despite our communication with the supplier, the car was not held for you as hoped.

As a broker, Auto Europe works with a wide network of independent car hire suppliers. While we do our best to assist in situations like these, the final decisions, such as whether to wait for a delayed customer or issue a refund, are made by the supplier. In this case, we were unfortunately unable to secure a different outcome, despite our reservation team’s efforts.

We sincerely apologise if this was not clearly communicated at the time. We also regret any misunderstanding caused by the suggestion that the vehicle would be held, as this was not a guarantee but rather a possibility dependent on the supplier’s policies. This lack of guarantee was stated in the email we sent to you on 20 December.

Additionally, the terms and conditions regarding cancellations were explained, including that bookings cancelled within 48 hours of the scheduled pick-up time are non-refundable. Despite this, our team still contacted the supplier to request an exception and seek a refund on your behalf. Unfortunately, the supplier declined this request.

As a broker, we are not the vehicle provider and do not have the authority to override the supplier’s decisions regarding refunds or vehicle availability. Our role is to facilitate the booking process and support communication, but the rental terms and final decisions are determined by the car hire company.

Your experience has been shared internally to help us improve the clarity and support we provide in time-sensitive situations. We are truly sorry for the frustration this caused and appreciate you taking the time to raise your concerns.

Kind regards,
Auto Europe Team

Hi Gytis, I am sorry to hear that this has happened. Unfortunately the routing of the cables is pre planned depending on what ducting and equipment is available. Thank you, Catherine

Hi Gytis,

Thank you for getting in touch and sharing your feedback with us. Your insights are incredibly valuable to us as we continuously strive to enhance our services at Happy Mammoth.
We’re sincerely sorry to hear about your recent experience, and we understand the frustration it may have caused. Please know that we are fully committed to addressing your concerns and improving your overall satisfaction.

We are sorry to hear that our supplement didn’t work out for you.

We’ve initiated the refund process for your order under our 60-day Money-back guarantee, and you should see it in your account within 2 to 5 business days.

Once again, we apologize for any inconvenience this may have caused.

Wishing you a wonderful day ahead!
Happy Mammoth.

Many thanks for your review, we really appreciate it.

- OSFP Team.

Hi there Gytis, we're so sorry you've had such an awful experience following one of our deliveries. We always like to take ownership of our mistakes and so we regret you've been let down. If you'd like us to look into this for you please contact us via private message on social media and we'll look into this for you. - Adam

Hello, we're so sorry to hear about this. Please send us a DM via one of our social channels and a member of our team will respond shortly - Hasina