David Scott

Easy booking process and very good deal.
Will update once we have been on holiday.

Ellie recognised the issue with our toilet and went to great lengths to ensure we understood the problem which was a slow leak that had been coming from the water supply pipe feeding the cistern. A temporary fix was made to allow the floor to dry out before reinstating the toilet.

Impressed. Engineer arrived within the agreed time. Problem sorted efficiently and with a friendly manner.

It happened automatically but it would be beneficial if they made me aware when the payment was due to be taken eg 3 days prior

Craig picked up my concerns and resolved them without any delay. Charging queries resolved and guidance on accessing export tariff all made perfectly clear.

The iphone arrived as promised and in excellent condition. I am delighted with the purchase

Received a 2 part voucher as a gift. Tried for months to have one of the elements redeemed but AS did not help and the voucher expired. Despite being in dispute AS used the expiry date to terminate the discussion. Appalling client handling. No assistance merely deferring. We've advised all potential donors not to use. Such a poorly run business. The owners should be ashamed of themselves

Initial concern over European roaming charge was quickly resolved after investigation.

I had concern and contacted customers service. Rachel handled my query and resolved within the hour. Excellent outcome.

I had to cease membership for a major operation. When looking to rejoin I was not able to take advantage of a reduced fee because my recovery was insufficiently advanced at the time of the offer. On requesting the local gym to assist in helping me take advantage if the good deal it took 4 days for the gym to respond and they did nothing to help. I found that disappointing as I had used the gym for a long time before needing to stop for the operation.

Had to chase for confirmation of delivery date the day before the final date provided i.e. approx. ten days after placing the order. The then agreed date was a Friday which didn't happen (I was advised at 5:05pm) and the delivery wasn't effected until the following Tuesday pm. Definitely not what I had come to expect, after using Certas for 20 plus years.

The customer service person called to chase an outstanding payment due that day - a little too eager I think! He answered the questions and sent the information I needed in order for me to settle the bill without delay.

Great clothes and excellent service.
Returned item was credited v quickly and no issues.

Delivered before it was promised and so left outside for 2 days as we were not expecting to receive the parcel for another three days.

Rosey Turner is an excellent senior account manager
No issue is too big or too small.
Rosey handles everything professionally and is always courteous when responding to enquiries. She handles communications with third parties efficiently and always responds in timely manner.
Her communication is exemplary
I would have no hesitation in recommending her & Leaders to landlords

Responded to our concerns positively and processed the bill promptly

Nice wines but definitely overpriced

Simple to use web site and instructions for processing a claim. Good value versus car hire companies.

Arrived when expected and the products fully met my expectations. Really pleased.

We were about to lose our holiday due to a death just a couple of days before leaving. Jet2 helped find space in the same hotel 2 weeks later. Brilliant service and the Jet2 travel experience was as we found previously, very good and we even caught up by 30 minutes on a 4 hour flight delayed due to French air traffic delays. Very happy.