John Williamson

3 doors ordered on 6th January 2026.
Recieved an email stating one of the doors is out of stock until the 13th January. Replied immediately requesting alternatives. No response

Called today (19th January) to find out what is going on. Told that a different door is out of stock until 28th January.

Could not resolve over the phone as they insisted on an email. Told I would recieve a response by the end of the day. They are now closed and yet again no response.

Their policy is to fulfil your order within 3-7 working days which clearly hasn't happened. Commincation is woefullly poor.

Following a lengthy support process I was advised by wallbox to provide a reading from “CP-PE measured in DC on the board”.

I followed their instrcutions as requested. You cannot access PE without diconnecting the output connector clips. They have just written to me saying that I have voided my warranty by disconnecting the connector clips.

Just to be clear, the warranty has been voided BY FOLLOWING THE EXACT INSTRUCTIONS GIVEN BY WALLBOX. Absolutely outrageous.

I have 2 wallbox chargers. One has been trouble free, the other has been a disaster from day one. Unable to update software, frequent inability to connect and now the unit fails to power on at all.

Like other reviewers, when I contact customer support I am asked to send many photos (which I did immediately) and then silence for days. Left with no ability to charge.

Really disappointing customer service. Case number 00910051

Lack of transparency on hidden charges. On collecting the car they did not take AMEX and were looking for 5% transaction fee on the 1500 euro charge they want in case you crash the car. There was an additional 80 euro charge to take the car across the border. Overall we ended up spending 275 euro more than the advertised price. Of course we were told that all of this is hidden somewhere in the terms and conditions but by the time you arrive at the airport to pick up the car it's too late to shop around as payment is in advance. Very disengenous way of doing business

Really poor customer service. Need to get a replacement key. Booked a phone appoinment to talk through what was required, was not called. Turned up at the Bromley Stephen James this morning to be told I needed the V5 log book. Time wasted 1hr 30 mins round trip

To get a key replacement you need to go to an approved BMW centre with V5 log book, ID AND proof of address, even though both V5 log book and driving licience have the address on them. They need to process documentation, order the key, and then you return to collect it a few business days later. So I'm looking at an additional 3 hours wasted time.

But hang on, there's a Stephen James 5 mins drive from my house (Blackheath branch). They don't do servicing but the 1st part of the process is to process my documentation and take payment. This should be simple. Wrong.

Stephen James Blackheath cannot do this because they don't do servicing. I told them they didn't need to do servicing, they just need to process my documents and take payment. "We can't take payment at that branch" was the answer I got. This is a branch which is more than happy to take payment for 10s of thousands of pounds for a car.

Apparently all of this goes against their policy. Why do they not question if this policy makes any sense at all? I have a BMW X3 and an Electric Mini and have spent hundreds of pounds on servicing etc over the years. Absolutely no flexibility shown for a loyal customer.

Such a frustrating example of "computer says no". In this day and age there is absolutely no reason why the document verification could not be done over a video call and the physical documents examined on collection of the new key before handing over if the concern is one of security.

Complete scam, bought 3 toolboxes, got sent a cheap ring. Do not go anywhere near this website

I have a DCS391NT-XJ Circular saw purchased in March 2023. I have 3 batteries which work fine with all of my other Dewalt tools but this saw can only cut 1m before the battery dies. Battery has been sent back and replaced, Saw has been sent back and they could find no fault. They then advised that they had no idea what testing was performed and want me to return the saw and a battery for futher testing. Each time I send this back I lose use of the tool for over a week. Really had enough of it. I've asked them to replace the unit but they refuse

Just awful. Days wasted trying to get the most basic admin sorted.

Now officially the worst company I have ever had the displeasure of dealing with.

Order placed on 11th November 2018. Refund finally actioned on 11th February 2019 123 days later.

Only after sending 28 emails (yes I counted them) and two lengthy phone calls with Citizens Advice Bureau have I finally received a refund for the service they failed dismally to provide.

Despite being told "By default and in accordance with our terms and conditions if your device is not unlocked within 30 days and providing the IMEI is clean, a full automatic refund is issued". It wasn't until I pushed and pushed that I finally received the refund.

I have checked the IMEI is clean so no reason for them not to be able to complete the service.

They even threatened me with a large number of charges if I try to cancel the order by getting my bank to do a chargeback stating “An additional charge for administration costs incurred of $100 would also be demanded and recovered”

Despite providing my order number to this Trustpilot review I was shocked to receive an email from Trustpilot stating "iphoneapprovedunlock.com has reported your review because they don't believe you've had a genuine buying or service experience".

Clearly based on the number of other reviews which state "reported this review for breach of Trustpilot guidelines", this terrible company simply report all negative reviews in the hope the reviewer will not bother to provide the order evidence as I have.

I urge everyone reading this to avoid this company.

I purchased two roof lights early 2016. This weekend we heard a loud bang coming from the ceiling.

My daughters were sitting directly under one of the roof lights where the internal pane had exploded. I ran over immediately and told them to run as far away as they could. Fortunately they escaped just before the glass came showering down into the room covering me in glass. I am extremely lucky to have small superficial cuts but my daughters are understandably traumatised.

The glass fell with such a force that it has caused considerable dents and scratches in our floor, our window seat and the step to our patio doors as well as damaging the decorating around the roof light. The outside pane appears to still be intact proving that this was not caused by an object hitting from above.

On three occasions this week their customer service (who almost never answer their phones) said they will call and failed to do so. Finally spoke to them yesterday and was shocked there was no apology, no asking if everyone was ok. They simply stated that no company will cover the glass in their warranty.

They are trying to suggest that this just happens sometimes, offered me a free replacement window as a special favour (saying this does not amount to liability which they seem terrified of), but the major cost of these is the installation plus repairing the floor/window sill which was damaged by this horrible event.

So use this company with great caution. The product is fine if all goes to plan but don't expect any kind of customer service if it doesn't.