Ann

Would give zero if I could, went through the face recognition, that didn't work, went to the post office, the staff there were quite happy I was who I said I was, took my photo etc etc. Then I received an email with a link to the site and was informed they could not verify my identity but could not give me any info as to why that was. I also found it very difficult navigating all the different sites. I have spent hours trying to complete the process. I would go so far as to say this is the worst most difficult site I have ever encountered.

My queries were sorted out immediately, by what I considered was a knowledgeable, polite and efficient representative.