The customer service is awful!
The customer service is awful!! They don’t reply. I got my foot fractured while I order the Pilates board. I send them email straight I receive the item that I cannot use it for months and asked create the refund. I even didn’t open it.
But Amelia, the person who replied, offer me 20% discount as she didn’t trust that I got fracture!! She said I’m not eligible for refund! Their return policy says that the refund is free during 30 days since you receive the order.
They stopped replying to my emails.
I have contacted today Citizen Advice consumer service and made a complaint.
This fitcore company is a scam!
Don’t buy from them!!
And btw, some items were free in my order which one of them never arrived
15 December 2025
Unprompted review
