Mr David Nye

I was unable to buy the insurance as when I completed the questions on the addrtess page it asked for location. I did not know what this meant so I rang the helpdesk. He did not know either so in the end we did it over the phone. Not a good start.
Trying to download all information to read was equally as bad. It should be possible to print all in one go so nothing is missed. Unfortuneatly it is very haphazard.

Everything was as promised. I thoroughly recommend this firms

The mats were very well made and of good quality. Good service and I was kept up to date at all stages.
Excellent fit.
Dave NYE

Once that I managed to get through to an operator everything went OK although it took 15 minutes to get through. If I was commenting only on this I would have given a higher assessment.
However the day before when I tried (16/1/24) I was on the phone from 7pm until 8pm and did not manage to get through to an operator and gave up at 8pm. Had there been another firm offering the same deal I would have gone to them.
Very disappointed with Mercury on this occasion although I've used them many times before and had no trouble. Could it be 'working from home?'

When I first applied for travel insurance I spoke to an
Asian sounding man that could fully understand and we completed the application quite quickly except for the exact name for one of my wife's medical conditions. I had to ring my doctor's surgery to ascertain this. I was given a number to quote when I had this. I was told that it would be quick as we had competed everything except the above. On returning I spoke to another Asian gentleman who was very polite, very patient but I had trouble understanding him. Unfortunately we had to start from the very beginning which took a very long time with many misunderstandings. He did not have the original script in front of him which made it worse so we had to start from the beginning I would point out that I have temporary slight trouble with my hearing but not that bad. Over the phone it was laboured and long with his accent which I had lots of problems.

Everything was made very easy by Anna,
My booking was extra complicated and needed more work than normal. Anna was exceptional and spent a lot of time with me and needed patience which she had in abundance.
She made everything very easy

I received my compost as ordered and paid. Still waiting for my free plants I telephoned your helpline and enquired when they would be delivered. Reply no idea. I asked who I could ring to find out again reply Nobody. I still await.
Wanted to order some union Jack Plants on special offer but wanted 2 hanging baskets as shown but not 4. He asked for reference. I gave him the reference shown. He said that was for 4. I said it was the only reference. He eventually found it and I asked when they would be delivered. He after a while said they they were out of stock. I said that the advert was in an email which I received that morning, how could they be out of stock. Reply- well they are.
I can't help feeling that emails are sent knowing that items are out of stock which appears to have happened in both my would be orders
NOT FOR PUBLIC REVIEW

Dealing with Blackcircles was a very good experience. I was a little apprehensive using a company that I knew nothing about but my fears were groundless. The price of my tyres was exceptionally good and I had a choice of many local fitters.
I would definitely use this firm again and highly recommend them.
Dave Nye

Use them all the time. Best rates and very reliable

Only bought cushion today for my wife who was too low in car seat. Appears to be a hit. Staff very helpful

Excellent service and a lot of effort was put into finding the exact part that I required