Douglas Oram

We are rebuilding our garage and I wanted to consider using a Crocodile door. I completed the form on their website in response to which they phoned me to arrange for a physical survey. I explained that the opening was not yet ready for that and asked if they would give me a budgetary estimate based on dimensions I could provide. This would enable me to see whether we could afford this option without wasting their surveyor's time.
They refused on the basis that "we don't do that."
So they have lost the possibility of an order for the sake of a little flexibiity.
The response from Octopus demonstrates exactly the lack of flexibility I mentioned. Before I get their surveyor involved, I would like to establish whether I can afford their door. However, the reaction I received has convinced me that this is not the sort of company with which I want to spend my money.

The delivery crew arrived exactly when they had told us they would. They were cheerful and efficient.

I rang a couple of days after the installation was complete to ask for help. The operator told me that they couldn't help without my account number. I couldn't provide this because I had no internet access.
Access to the internet was later restored and I was able to find my account number. When I needed help, though, they couldn't provide it.

Indesit have been extremely unhelpful to a family in great difficulty. We are two people over 80 years old (one with extremely limited mobility) and one bedbound. We reported our washer/dryer, which washes at least one, and often two, loads daily as being in need of attention.
A technician came and said the machine needed a new drum which he would order. Subsequently an appointment was made for a technician to come yesterday to fit the new drum. Instead, he condemned the machine because the drum could not be replaced. Why didn't the first chap spot this.
By now, of course, we have been without a machine for a week.
We ordered a new machine and were eventually given a delivery date on Thursday of next week. I spoke to Indesit and explained our problem. I offered to take any machine regardless of model, colour or whatever if it could be delivered sooner than Thursday but they were adamant that nothing was available. That's odd because when I was looking, yesterday, at possible replacements they were offering some models for delivery on Monday.
But they will not budge so we are stuck for another week with no machine.
Follow-up report. Following the response from Indesit shown below, I followed the link they gave me. A typically unhelpful woman kept me "chatting" for a little more than half an hour before telling me that I was speaking the the wrong department and that she does not deal with deliveries!!

There really seems to be no limit to which this company will go to help clients. I have been having trouble with my hearing aids and the Principal of the company, Matthew Pearson, has bent over backwards to find a solution. Nothing appears to be too much trouble for him.
If you need help with hearing and can get to West Hampstead I would suggest that it is a no-brainer. Zone One Hearing is without question the best choice.

My problem is pretty much the same as Geoff's.

I was having a problem with my scanner so I went to the manufacturer's website for support. From there I was transferred to Ask-Crew for what I was told was a fully refundable £1.00.

Then two things happened:
1. They charged me £24.00 which they said was payable monthly;
2. They failed to solve my problem.

I wasted an entire morning and still have the problem.

In fairness to ask-crew, before my original review was published they sent me an email which I had not seen at the time of writing, in which they said they were going to send me a full refund. So on the face of it, all's well that endss well.

I used to love Pukka Pies but something seems to have changed so that I no longer enjoy them.

Time was when they contained good solid chunks of meat and one could, in their steak and kidney variety, at least taste the kidney if not actually see any.

Perhaps they have changed their recipe or use different ingredients but, for me, all the pleasure has gone. Instead of chunks of meat one now receives a pie full of gravy. Not what I want in a pie, be it as a snack or as part of a meal. I've made my final purchase.

They aren't always completely useless. They can do what they're paid for!!
On Monday of this week I asked for a washing machine repair which was booked for today. I received an SMS message yesterday to say that their technician would be here between 10.12 and 13.12 today.
He was!! What's more he had with him the part needed to repair the machine. Within 30 minutes the job was done and we were back in action.
Well done and thank you, Matteo

They went out of their way to be helpful and to resolve a problem that we encountered. The only slight difficulty we encountered was that the invoice shown an incorrect address both for billing and for delivery and they were unable to correct it.

Clearly McDonalds do not care about its customers as can be deduced by its lack of response to postings on social media. I suppose they're big enough not to be concerned.

Yesterday I ordered McDelivery but when it arrived the order was missing one item. Ubereats say they cannot help me because they simply deliver a sealed packet which they are given by the restaurant. I have been unable to contact the restaurant. How do I obtain a refund for the missing item? Or is it a lost cause cause because of the McDonalds 'couldn't care less' approach to its customers?

A few days ago I received an email purporting to be from British Gas Homecare. It said that because I was a long-term loyal customer of British Gas they were giving me, completely free of charge, a Homecare contract for one year. My only commitment would be to pay £60.00 per completed repair.
The email looks very authentic but the offer seems to be too good to be true. None of the six different people at British Gas to whom I have spoken have been able to tell me whether this is a genuine offer or, as I believe, a scam.
I have "chatted" online with them and spoken on the phone to humans but those that didn't hang up on me simply gave me the address of someone else to contact. They were absolutely no help at all.
Added 22 November: As you can see, I have had a reply (of sorts) from British Gas. True to form it is totally unhelpful because it invites me to contact them by media which I cannot use. I have no other way to contact them so cannot pursue the matter. Why can't they just give me an email address?

Have I made a terrible mistake in buying Bitdefender?

I bought it earlier this evening and received three emails from them relating to my purchase. One of those messages purported to give me the information I needed to download and install the software and get started.

The problem is that not a single on of the links in the email works.

Please can anyone suggest how I can get it up and running?

Following the publication of my review I received, via the Truspilot website, an anodyne (and no doubt standard, universal) reply from Bitdefender. It was absolutely no help in solving my problem.

I have lost all faith in the company and its products.

A replacement for a faulty machine was despatched by my supplier and I received a message from DPD yesterday telling me that it would be delivered today. However, the address they quoted was incorrect so I gave them the correct address which they acknowledged.
This morning I had a message from DPD to say the my parcel would be delivered today between 10.48 and 11.48. At 11.19 I received a message saying that they are sorry that the driver missed me.
He had not even tried to deliver to me!! I was sitting here waiting for the delivery. And of course, it is impossible to get hold of anybody at DPD. In my experience they are undoubtedly the worst delivery company out there.

I was overcharged by having by direct debit collected twice. However, ten seconds or so of "chatting" to Vipul saw the matter resolved and a credit issued.

Well done Lebara and Vipul.

You did what I paid for. No more, no less.

My son has a problem with a phone bought from Music Magpie. It was delivered to the wrong address. Requests for help from both Music Magpie an Trustpilot have met with no useful response. Both claim to have sent him text messages but he has received nothing.

In consequence, we no longer have any faith in either website

They did what they were paid for, when they said they would.

Of all the organisations likely to produce, at best, misleading promotional material or, at worst an outright fraudulent claim, one would expect Which? to emerge with a glowing reputation.

In my very recent experience, one's expectations would be sadly disappointed.

Recently, on the basis of (as it transpired, false) promises made in their magazine, I signed up for membership of the Tech Support scheme. On my first request for help I was told "No, we don't help with software problems."

Should I contact their scam buster line?

They have totally destroyed my faith in what I had previously considered a thoroughly trustworthy organisation. Never again will I consider their recommendations reliable.

I wanted to place a small (£157.52) order with their Cricklewood branch for delivery to my home. The items I wanted to order were not particularly large but were an awkward shape and I couldn’t possibly get them home by myself. The person who took my order in the branch was very friendly and extremely efficient.

The delivery time was given as today, 15 February between 07.00 and 13.00 hrs. In fact the delivery came at a few minutes after 8.00.

Again, the delivery driver was extremely friendly, helpful and co-operative.

On the basis of today’s performance I would not hesitate to recommend Wickes.

They make it virtually impossible to deal via their website, presumably so that you are forced to use the telephone service. This gets them a higher rate of commission.

I spent the whole of today trying to sell some shares and, in spite of speaking to their so-called helpline, I have failed to do so.

I certainly don’t recommend attempting to use this method of selling.

After my review was posted, I received a reply from Equiniti via Trustpilot asking for my contact details so that they could get in touch direct. I sent that information by return, two days ago.

As yet I have heard nothing from them.

In line with their request, I supplied contact details and never heard another word from them. However, I did manage to trade and, although settlement day was two days ago, I have not been paid nor have I heard when I will receive payment.