KM

Kam Mis

United Kingdom

Reviews

Review of Tesco


Rated 1 out of 5 stars

I placed a Tesco online order for over…

I placed a Tesco online order for over £100, and this was my only day off – Sunday. The delivery slot I paid for was 9–10 pm. In the early afternoon, the app suddenly showed that my order had already “left the shop,” with a message saying there were 10 stops before mine. That status didn’t change at all until 10 pm.

After 10 pm, the app updated again saying my order was “on the way,” but with no estimated delivery time. So instead of spending my only free day with friends, I ended up stuck at home waiting for a delivery that never arrived.

This was my first and definitely my last experience with Tesco online. For an order worth over £100, I expected proper service – not this complete mess.

7 December 2025
Unprompted review

Review of XTB Online Investing


Rated 1 out of 5 stars

Withdrawal of my free funds took…

Withdrawal of my free funds took several days because instead of sending the money directly to my registered bank account, XTB kept sending it to my card linked to that account. After I submitted a complaint, they blocked my ability to deposit via card and left only manual bank transfers. They refused to give any clear explanation, hiding behind “regulations”(xtb internal department decision).That was enough for me — I stopped using their services because I don’t feel my money is safe with them.

28 November 2025
Unprompted review

Reply from XTB Online Investing

Thank you for your feedback. We’re sorry to hear about the issues you’ve experienced with withdrawals and deposit options. Please contact our support team through the app so they can review your case and provide clarification regarding the decision.

Review of FreePrints


Rated 1 out of 5 stars

First order 2.60 £, next one 3.99, so it is not free,

First order 2.60 £

17 October 2025
Unprompted review

Reply from FreePrints

Hi, we are very sorry if our service has felt misleading or unclear. With FreePrints, you receive free 6x4 photos each month. The only cost to you is for delivery, along with any additional prints you choose to order. Standard delivery charge ranges from £1.49 to £3.99 and won’t exceed £3.99. If you have any questions or need further assistance, please email us at supportuk@freeprintsapp.com and we will be glad to help.

Review of The Co-operative Bank


Rated 1 out of 5 stars

No access to my own money

No access to my own money. I sent money from my Co-operative account to another one of my accounts at a different bank. I needed the money immediately. They blocked the transfer and sent me an email saying they suspected fraud. My details are on both accounts; I didn't send money to anyone else! I had to call their helpline, which was a nightmare. The woman on the helpline couldn't tell me if future transfers would be blocked. That's how their anti-fraud system works to prevent you from withdrawing money from their bank! I confirm every transfer in the app with my fingerprint; I have to be logged in, but Co-operative blocks the money anyway, and you can't access it!

4 October 2025
Unprompted review

Reply from The Co-operative Bank

Hello Kam, We appreciate you sharing your experience. We're sorry to hear your transfer was blocked and that you had difficulty accessing your money. We understand your frustration with the fraud prevention measures and the inconvenience it caused.

I'd like to discuss this further with you, I've requested information via Trustpilot if you respond I can arrange a call to discuss this.

Alternatively, you can reach out via social media and quote Trustpilot. - Emma

Review of American Express

Review of NordVPN


Rated 1 out of 5 stars

Problems logging out every day

Problems logging in, freezing. Problems logging out of the TV (the app logs me out every day), which resulted in a complicated login process. The login process often freezes (messages like "Almost ready" appear for, say, 10 minutes). The VPN is having problems with Canal Plus Online and the Onet.pl website. Additionally, the app on my phone won't connect to any servers on the public Wi-Fi network at my workplace. I have no protection there. I've tried using various protocols. App new version. Despite the high price, I consider this the worst VPN I've ever used.

26 September 2025
Unprompted review

Reply from NordVPN

Hello. We're sorry to hear about the issues. It would be best to contact our support team so they can take a closer look into the matter. You can reach them via live chat at support.nordvpn.com or through email at support@nordvpn.com. -D.I

Review of Surfshark


Rated 1 out of 5 stars

It is not working with canal plus…

It is not working with canal plus online .

24 September 2025
Unprompted review

Reply from Surfshark

Hi, Kam, thank you for reaching out. You should be able to access streaming services while connected to the VPN, as long as you abide by their terms and conditions. If you do but still encounter problems, please reach out to us at support@surfshark.com or by joining live-chat on our website for further troubleshooting.

Review of Klarna


Rated 1 out of 5 stars

I wanted to buy a mattress with Klarna…

I wanted to buy a mattress with Klarna . Even though my credit score is excellent,Klarna refused. I have a stable job and a good income. I know people in my neighborhood who are unemployed and have substance abuse problems. And they constantly buy things with Klarna finance. Well, after that refusal, I applied for a credit card from a certain bank with a zero-interest rate for long-term purchases, and the bank approved it shortly after. I can easily pay off this mattress without paying interest. And Klarnq should continue to serve its distinguished customers...

14 September 2025
Unprompted review

Reply from Klarna

Hi, we're saddened to hear that your experience fell short of expectations and we'd still like to help look further into this to make things right. Please chat with us at app.klarna.com/login or visit our website at https://www.klarna.com/us/customer-service/ to view other methods to reach our team.

Review of Totally Wicked

Review of PureGym UK


Rated 2 out of 5 stars

Reply from PureGym UK

Hi Kam - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym

Review of Paypal


Rated 1 out of 5 stars

I wanted to buy a mattress with PayPal…

I wanted to buy a mattress with PayPal and use a loan offered by PayPal. Even though my credit score is excellent, PayPal refused. I have a stable job and a good income. I know people in my neighborhood who are unemployed and have substance abuse problems. And they constantly buy things with PayPal loans. Well, after that refusal, I applied for a credit card from a certain bank with a zero-interest rate for long-term purchases, and the bank approved it shortly after. I can easily pay off this mattress without paying interest. And PayPal should continue to serve its distinguished customers...

14 September 2025
Unprompted review

Review of first direct


Rated 1 out of 5 stars

Helpline

Employees are experiencing hallucinations, hearing whispers when I talk to them on the helpline, and asking if anyone is around me. I explain that I'm alone, and the employee continues to say that she hears whispers. I suggest you put down those medications...

13 September 2025
Unprompted review

Reply from first direct

Hi Kam Mis. Sorry to hear about the issue and to see that you've given us a one-star review about your experience when calling. This is a unique scenario but could maybe be the signal that's causing this issue when you call. If you still need help, please call us on 03 456 100 100, and if there is still noise on the line we would ask if you could please try calling from a different device. Thanks -Stuart

Review of Ortorex

Review of ZnanyLekarz


Rated 1 out of 5 stars

zadałem pytanie

zadałem pytanie, żadnej odpowiedzi , dziękuje dowidzenia..

27 January 2023
Unprompted review

Reply from ZnanyLekarz

Przykro nam, że nie dostał Pan odpowiedzi na pytanie. Zależy nam by wyjaśnić tę sprawę oraz by uzyskał Pan odpowiedź. Prosimy więc o wiadomość na adres kontakt@znanylekarz.pl z nieco bardziej szczegółowymi informacjami - gdzie i do kogo kierował Pan pytanie. Dzięki temu będziemy mogli sprawdzić jak wygląda sytaucja i udzielić pomocy. Nie chcemy by pozostał Pan z nierozwiązanym problemem. Czekamy zatem na wiadomość, pozdrawiamy

Review of Forth


Rated 1 out of 5 stars

Very bad website

impossible to log in because the test add covers the sign in button, android....

25 January 2023
Unprompted review

Reply from Forth

Hi Kam Mis. Thank you for bringing this to our attention and emailing us with additional information and a screenshot. The image going over the sign in button has now been resolved but if you encounter any other problems, please email us again via help@forthsupport.co.uk

Review of Funwisher

Review of STRAUSS


Rated 1 out of 5 stars

waterproof lie , crazy sizes

I have purchased several products. I bought E.S. S3 SAFETY SHOES KASTRA LOW. The footwear was supposed to be waterproof, but after a few hours I felt that the sock was wet. I exchanged my shoes for another pair, the same model. And again the same problem. The shoe allows water to pass through the front of the shoe over the toes after a few hours. Waterproof clothing should reflect water. However, I can see the drops soak into the material. The shoes are not waterproof!
I also bought a SOFTSHELL JACKET DRYPLEXX® SOFTLIGHT size M. The size fits, but the threads come out of it. So the quality is rather Chinese, not German ...

I also bought RAIN JACKET E.S.MOTION 2020 SUPERFLEX size M and RAIN TROUSERS E.S.MOTION 2020 SUPERFLEX for the set. Trousers are ok, they are waterproof, only poor ventilation. The jacket, on the other hand, is a joke. Rain jacet is several cm longer than Softshell jacet and I looked like an idiot in it. ( I'm 1,70 cm ) I changed Rain jacet M to size S. When the package came, I couldn't believe it. Size S still ended up below the level of my buttocks. The Rain jacket S is 7 cm longer than the Softel Jacket M. If the company said the length of the rain jackets, I wouldn't buy one.

Overall, I am not satisfied with the purchases from this company. Things are expensive and the descriptions lie.

3 February 2022

Reply from STRAUSS

Hello Kam,

Thank you for your review, we are very sorry to read that you are not satisfied with our products.

As we carry a wide range of clothing and styles, different jacket models will have different cuts and lengths. If you are unhappy about the style or fit of any of our items you are welcome to send them back using the free returns label included in your parcel. We will be happy to process a refund or an exchange for you as long as the items are within 30 days and in original condition.

If you believe an item to be faulty within a year after the date you received it, please contact our dedicated team on sales@strauss.co.uk including the order number and the problem you are experiencing. If the item is considered faulty we will be happy to process a replacement once we receive the defective item back.

Best regards,

Paz

Review of Patients Know Best


Rated 1 out of 5 stars

I wanted access to my medical history

I wanted access to my medical history. The NHS App redirected me to your website. But my history, my tests, etc. are not here, just my basic data. A useless tool.

13 November 2021
Unprompted review

Reply from Patients Know Best

We’re sorry to hear you’re not getting your information through from your NHS provider into PKB.
As the software provider, we have no control or access to the data your NHS provider shares with you. However, if you let us know which NHS trust you’re under the care of, we can contact them on your behalf to share your feedback and raise your issues. Please email us at help@patientsknowbest.com

Review of LV=


Rated 1 out of 5 stars

income protection

grace period 1 week. Sick leave from June to August. They still haven't paid my insurance. As always they say the GP did not give the report. This is no protection!

13 September 2021
Unprompted review

Reply from LV=

Hi Kam, please email your query to lifecontact@lv.com and someone will look into this for you. Many thank, David.

Review of Rakuten.co.uk


Rated 1 out of 5 stars

Cinema is cheaper

For a great cinematic experience, I paid £ 5 in my city. Big screen and great sound system in my favorite cinema. I have to pay 15 for the premiere at home on this Rakuten. pffff

14 May 2021
Unprompted review