ST

Sue Thornley

United Kingdom

Reviews

Review of SupremeCBD


Rated 5 out of 5 stars

Love this company

Love this company, their customer service is top range, sadly the courier company dpd let them down massively, which ends up with another peoduct sent back out and an enquiry and prob ending with percentage paid back to seller. But as for thos company their products are good, their understanding and service is top range

10 February 2026
Unprompted review

Reply from SupremeCBD

Thank you for your honest and thoughtful review, Sue. We’re really sorry to hear about the courier issues, but we’re pleased we were able to support you and resolve things as best we could.

Your kind words about our service, understanding, and products truly mean a lot to us. We really appreciate your support and patience.

Kind Regards
Paula

Review of DPD UK


Rated 1 out of 5 stars

Minus if l could

Minus if l could, rang no answer bot transeffered to someone who couldnt help useless. Amazon state wait, WHY WAIT this should be here not in the either

13 January 2026
Unprompted review

Review of Evri


Rated 1 out of 5 stars

When did they bring in knock n run…

When did they bring in knock n run drivers round 1007 drop16 van 68

2 October 2025
Unprompted review

Reply from Evri

Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Karen

Review of Halara


Rated 2 out of 5 stars

Well l thought ld just check see if on…

Well l thought ld just check see if on here WOW... not looking good. Halari uk, do u see uk.!!, i ordered and tracking now china customs !¡!??!!!!!, what happened to UK, Thought Halari were well thought off. Silly me

16 September 2025
Unprompted review

Review of Tallow Ash


Rated 1 out of 5 stars

Got the sample pack

You will not that most of reviews are relating to customer service /delivery very few actually on products themselves. This is related to products Only, cant fault delivery.Got the sample pack, very nicely presented, nice choices BUT unfortunately, following instructions 30 or below air dried, absolutetly no scent there, would l buy again, no, l think a lot more testing needs to be done. I could mention an alternative brand, not supermarket, that is excellent, so defo more research and testing needs to be done to convince me to pay such high prices. 10.00 plus postage for 5 samples, and that is more than l pay for other brands that do as they say, scent longers. Sadly will not repurchase

4 September 2025
Unprompted review

Reply from Tallow Ash

Hey Sue,

I hope you’re doing well! Thank you so much for taking the time to share your feedback, it really means a lot to us. I’m sorry to hear the scent wasn’t what you expected. That’s not the kind of experience we’d ever want for you, and I’d love the chance to make it right.

Our formula is designed to deliver a long-lasting fragrance for up to 12 weeks, using encapsulation technology that helps the scent release with movement and friction, keeping clothes smelling fresh. For the best results with the samples, we recommend washing a smaller load (around 4–6 kg) with the 50 ml sample size, as larger loads can dilute the fragrance. A temperature of 30–40 degrees works well, and air drying can also help to lock in the scent.

I’d really love to help you get the experience we intended. Please don’t hesitate to reach out to our manager at emily@tallow-ash.com, she’ll be more than happy to look into this with you and make sure you get the results you hoped for.

Looking forward to hearing from you.

Kind regards,
Almae

Review of Square UK


Rated 1 out of 5 stars

Clearpay app now still 48 hrs and still…

Clearpay app now still 48 hrs and still cannot log in. When l go to web it logs in but not to ammazon. IVE EMAILED EMAILED AND EMAILED only got bog standard ro ot we are dealing etc. Obvs not !!!! But you will charge me if l miss a payment and its NOT MY PROBLEM,.....have you been HACKED

20 June 2025
Unprompted review

Reply from Square UK

Sorry to hear you’re having trouble with Clearpay. You can request help from Clearpay via https://help.clearpay.co.uk, and find Clearpay’s Trustpilot page at https://www.trustpilot.com/review/clearpay.com.

Review of Evri


Rated 1 out of 5 stars

If l could it would be minus many…

If l could it would be minus many points, whatever has happened pls sort it out, parcels lost, misplaced, drop kicked over fences!!!!, left in rain, change your management and drivers, get some that actually care and get paid decently.....
Too many dates to isolate 1 issue

21 April 2025
Unprompted review

Reply from Evri

Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Karen

Review of Too Good To Go


Rated 4 out of 5 stars

Archers marple not worth bag

Archers marple, expected better from them tbh, 2 beef pies 1 small sausage roll, not worth the 10.00 quoted in my opinion. .will not visit again. Bramhall bakery at least u get lots for your buck.

To be honest l have asked around and what there was , seemed to be good value, probably spoilt by bramhall bakery tgtg bags.

6 February 2025
Unprompted review

Reply from Too Good To Go

Hey Sue, 
We're truly sorry the bag didn't deliver the promised amount, we expect the stores to fulfill what is promised and we're always trying to improve on that, could you please contact us through the Help Center so we can know more and improve the services based on your feedback? We appreciate your efforts towards a greener planet!

Review of MandM


Rated 5 out of 5 stars

Gave 5 stars as speedy delivery However…

Gave 5 stars as speedy delivery However i ordered the bench joggers, really.good fit BUT the inside pocket was not stitched, l repaired rather than returned as outwardly.they are perfect, length fit style etc for small person, l did inform M&M bit sadly l dont think they will check stock, they did offer return but as stated above why would l, other people might not sew, so this Is just BE AWARE

27 January 2025
Unprompted review

Review of Secret Sales


Rated 5 out of 5 stars

Omg why did l mess with other trainers

Omg why did l mess with other trainers, boots when Timberland fit perfectly, no breaking in, no rubbing, absolute bargain

26 October 2024
Unprompted review

Reply from Secret Sales

We’re super grateful for your feedback and are over the moon to hear that you are happy with your overall experience - we hope to see you again in the future! 🤩

Review of Must Have Ideas


Rated 2 out of 5 stars

Vac mate - look like straws

Nothing went wrong, the vac mate, looks like a load of plastic straws, suck together!!!. If l had known wouldn't have purchased.

I thank you for responding , however l threw the box and unneeded bits away, before realising there was a return option. This will not stop.me using your products in the future, it's just 1 minor blip. Thanks

25 September 2024
Unprompted review

Reply from Must Have Ideas

Hello Sue, thanks for your candid feedback, we really appreciate it
I'm really sorry to hear that you weren't happy with how your Vac Mate looks, especially as we usually we get lots of great feedback about this product.
However, you'll be pleased to hear that we offer a 100 day 'no quibble' money back guarantee on all our products, so please don't hesitate to get in contact with our UK based customer services team and we'll happily send the returns information to you,
We're here to help seven days a week between 8am and 8pm

Review of Ernest Jones


Rated 2 out of 5 stars

I bought round hoop sleepers

I bought round hoop sleepers, gold it said, tiny things which went onto make ears very very sore, seems not gold as l am allergic to sterling, fake etc, thought gold!!, safe, sadly not

5 September 2024
Unprompted review

Reply from Ernest Jones

Hi Sue,

I am sorry for the delay in replying to you and I was disappointed to learn of your concerns with the earrings that you have purchased.

Please contact us on 0800 458 1066 (opt 3), where a colleague will be more than happy to look into this for you. Your case number is CS2544466.

Kind regards,

Beck

Review of Bosch Home UK


Rated 5 out of 5 stars

Always answer

Always answer as quickly as possible, even if they don't have the accessorie

7 May 2024
Unprompted review

Reply from Bosch Home UK

Hi, thank you for taking the time to leave a review.

Great to hear you found our service 5*, and were able to get through to us quickly.

If you ever require further assistance in the future, please do not hesitate to get in touch again.

Thanks, James.
Bosch Home Appliances Customer Service.

Review of Sleepkings


Rated 5 out of 5 stars

just had adjustable delivered and…

just had adjustable delivered and setup, nice guys, clean efficient even for new guy that was part of 2 team. struggle to get into bedroom with base due to way home is setout but got there eventually, a bit like to me to you to me to you comedy...only issue l think is the build cost is dear, as base was built, bed base was built with motor insitue, only really needed casters, headboard screwing on, rubbish was left to me although he did ask for black bag, l assumed they would take it away but no. ..overall looks good, time will tell, as do not sleep on it for 2 hrs min to give mattress time to puff up, were his works, forgot the main guy, sid,Cyril something like that sorry, new guy tried a little too hard to please his mate trying to do things too quickly getting flustered.

20 March 2024
Unprompted review

Review of Divinebooth


Rated 3 out of 5 stars

feel something not sure what

I don't feel qualified to answer this question at this time, awake today day 3 of taking this twice a day, notice slight cough, not harsh just there, also somehow l realise l feel different today than l have in last 6 months of no energy, no get up and go, no interest, is it this or just the time for improvement.....time will tell, can l endorse this herbal drop, then no l cannot do that at this time

21 February 2024
Unprompted review

Review of Openreach


Rated 5 out of 5 stars

person was polite

person was polite, care was given with instillation, although lack of knowledge re callcare and the now obsolete phoneline etc, think that needs addressing.

26 October 2023
Unprompted review

Review of Evri


Rated 1 out of 5 stars

why not just tell the truth

why not just tell the truth, not your parcel is late but will still arrive, then followed by sorry you werent in !!!!!!!!!!, we will deliver tomorrow..HOWEVER I AM IN, YOU DIDNT TRY, and the truth is better than lies.......

3 October 2023
Unprompted review

Review of Temu


Rated 1 out of 5 stars

Once downloaded uou can't get rid of this abominable company

Deleted the app, never bought an item and keep getting bombarded with text which l cannot seem to block. Driving me insane. Just go away all l want to do is not hear any thing off this company, no text no emails NOTHING. Deleted app but still get annoying text often hourly drives me mad.

2 August 2023
Unprompted review

Reply from Temu

Hello, we greatly appreciate your feedback and are happy to assist with any questions or concerns you may have. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you have any additional questions or concerns, please message us on our Temu.com or Temu app live chat. Best wishes, Temu team

Review of Marks Electrical


Rated 5 out of 5 stars

excellent delivery drivers

excellent delivery drivers, friendly helpful informative courteous. shows standard of company where possible l always use Marks electrical

10 June 2023
Unprompted review

Reply from Marks Electrical

Thank you for the 5 Star Review! We really appreciate the positive feedback and thank you for taking the time to leave it!

Kind Regards

Marks Electrical Customer Services Team

Review of The Essence Vault


Rated 4 out of 5 stars

the perfume itself is excellent HOWEVER…

the perfume itself is excellent HOWEVER the spray thing keeps stopping so l cannot get any out. don't want to return for such small thing maybe someone Firm might see.this and offer a solution PLEASE then I can go 5 star

still no one picks this up, a bit of poor management I think unfortunately

25 May 2023
Unprompted review

Reply from The Essence Vault

Hi Sue,

We were closed over the weekend and the bank holiday which is why we are only getting to reply now.

Thanks for the feedback, if you can please contact our customer service team quoting your order number and we will certainly help you with this.

Kind Regards,
TEV