Two weeks later, still no delivery!!
Ordered a 550 Euro pair of ski trousers on their website. Waited a week and thought I should check on the delivery status.
The order was being held at a UPS collection point in Lockerbie, Scotland....I live in Jersey, Channel Islands !!
At no point during the ordering process was it made clear that they couldn't ship to my home address, which I entered at checkout. The site accepted my billing and delivery home address without issue.
The shipping type on my order confirmation said "Stand UPS Stand", which I assumed was UPS standard. When checking out, the checkout stated "UPS Access Point", which, to be honest, didn't mean anything to me....there was no explanation as to what this service was.
So here I am, a week before my ski holiday, with no trousers after waiting over 2 weeks. Elevenate even had the audacity to tell me to fix the issue by contacting UPS myself... terrible customer service.
I'm very unimpressed as well as disappointed.