PB

P b

United Kingdom

Reviews

Review of British Gas

Rated 1 out of 5 stars

Debt collectors for a meter removed…

Debt collectors for a meter removed 2013.
The meter was removed from my property before I moved in. No contact from British gas just a debt collector , chasing me for nearly £1000. Called customer service 3 times. Each time telling me it's resolved. If you make a complaint, its closed after the call as being unsolved......how strange.
As the meter is on their old system , it's very difficult to explain to someone who doesn't understand what I'm saying or I don't understand them clearly. No way of resolving this.
I suppose i have to wait for debt collectors to arrive for a debt that's not mine.
It’s causing a lot of anxiety and stress.

Then a reply to contact them on social media …… which I don’t have! AI next???

13 February 2026
Unprompted review

Reply from British Gas

Hello, thanks for taking the time to leave a review.

I’m really sorry to hear how stressful this has been for you, especially when the meter was removed before you moved in, and you’re now being contacted about a debt that doesn’t belong to you. I can completely understand how worrying it is to deal with debt collectors on top of being told several times that the issue was resolved.

We’d really like to make sure this is reviewed properly so the account can be updated and any incorrect debt activity stopped. Please send a private message on Facebook, Instagram or LinkedIn and include #Trustpilot, so your message reaches the right team who can look into the old‑system records and the debt collector contact with you directly.

Thanks, Asif.

Review of DPD UK

Review of Huel

Rated 5 out of 5 stars

everything its great

everything is great, fast delivery , great products

20 June 2025

Reply from Huel

Hey there,

Thanks so much for taking the time to leave us a review.

We are glad to hear that you are enjoying the products and that the delivery was speedy!

We appreciate you giving our products a go,

~Huel

Review of Merlin Cycles Ltd

Review of Zwift

Rated 1 out of 5 stars

Poor customer service

I've been a member of zwift on and off for 4 years. After a lot of thought bought the zwift ride setup. having lots of wifi connection problems with the kicker v2, like a few others. its supposed to have race mode on wifi. that's the reason I bought it .

Zwift customer service is very poor. Not helpful, was hoping for a replacement kicker as can't be used how its advertised .Still waiting for my last reply! 5 days so far.

Ai replies to start with, then when you get to emailing a human, takes 3-4 days to reply, giving me basic options to try, its the wifi on the kicker that's the problem , will not stay constantly connected and drops out , leaving my avatar not moving, watching the other's ride into the distance on a race!

10 January 2026
Unprompted review

Review of Condor Cycles

Review of Merlin Cycles Ltd

Review of Lebara Mobile (UK)

Rated 2 out of 5 stars

Poor data usage for 3 months

I’ve been with lebara for a couple of years , but the last 3 months have been unbearable. Data is slow and most of the time it just doesn’t work. Moving tomorrow….. enough

14 October 2025
Unprompted review

Reply from Lebara Mobile (UK)

Hello, P b

Thanks for taking the time to leave a review. It is very disappointing to hear you feel this way and we would love the chance to put things right. As you left your contact details when leaving the review, a member of my team will reach out to you ASAP.

John-Paul Patten
Business Operations Director

Review of Glasses Direct

Rated 4 out of 5 stars

Second attempt better …

After returning the first pair because of very poor quality of the whole package. Reached out to customer services, offered me a discount. Second attempt a lot better. This pair of Oakley’s are perfect

2 October 2025

Review of Brilliant Bikes

Rated 5 out of 5 stars

It’s how online shopping should be…..

It’s how online shopping should be, easy to use website,fast delivery, help if you need it and all in friendly manner. Thank you

22 August 2025
Unprompted review

Reply from Brilliant Bikes

Thank you!

We wish it was easy everywhere too (that’s actually why we started online as we got frustrated)

Thanks for reminding us of the ‘why’ - we appreciate that a lot

Review of Glasses Direct

Rated 2 out of 5 stars

Poor quality

Ordered a pair of Oakley glasses. Opened the case for the first time to find the case was not glued properly so came apart. The whole package, seemed cheap and nasty , something I didn’t expect from Oakley. This should have been noticed before dispatch.

17 September 2025

Reply from Glasses Direct

Dear Patrick,

We’re very sorry to hear about this and we completely understand your disappointment. This is not the experience we want you to have, especially with a premium brand like Oakley.

We want to make things right—we’ve sent you an email with the details, so please check your inbox when you can.

Apologies again for the inconvenience, and thank you for giving us the chance to resolve this for you.

Kind regards,
Glasses Direct Team

Review of Brompton Bicycle

Rated 1 out of 5 stars

borough medium bag

The borough medium bag is of poor quality , the stitching on the side pockets came loose after the first use. They only held a 500ml water bottle.

Customer service is even worse! Contacted them by email 27/8/25 also on chat on 28th. Still no contact .

22 August 2025
Unprompted review

Reply from Brompton Bicycle

Hi Patrick,

Thank you for your review, although I am sorry to read about the issues that you have experienced with the Borough Medium Bag. I would also like to apologise for any delay experienced in getting a response from us.

We always aim to provide a high level of service and I would like to assure you that your feedback will be taken into consideration to drive improvements.

I am aware that a member of our Customer Service team is currently in touch with you in order to provide support and resolve the issue.

If you ever require any further support, please do not hesitate to reach out to our team. We will be more than happy to help:

https://www.brompton.com/s

Kind regards,

Lyndon
Brompton Bicycle

Review of Garage Doors Fixed (GDF)

Rated 1 out of 5 stars

Very expensive!!!

Got a quote for £1980 for a replacement up and over garage door( non electric). Googled the door (horizon in white) could get it delivered including vat + delivery for £580. £1400 for fitting !

19 February 2025

Reply from Garage Doors Fixed (GDF)

Good morning Patrick

Thank you for taking the time to share your feedback. We completely understand how important it is to find a service that fits within your budget.

We’d like to assure you that the quote provided for your garage door was based on a bespoke size, tailored specifically to meet your requirements. It’s worth noting that the quote also included supply, professional installation, the removal and disposal of your old door, and a comprehensive 5-year parts and labour guarantee for peace of mind.

Additionally, our visit to assess your needs had no call-out charge, so you didn’t incur any cost for our initial consultation.

We truly appreciate you considering our services but sorry we were unable to assist you further on this occasion.

Regards
Steve & the GDF Team

Review of Hydro Flask

Rated 1 out of 5 stars

Tried to get a new lid with your…

Tried to get a new lid with your warranty claim service as the flask is only 2 months old, only to be told you don’t deliver to the uk !!! Took the photos you require, wrote my name and date as requested, photos my receipt!!! What more can I do ????

6 March 2024
Unprompted review

Review of Condor Cycles

Review of Planet X

Rated 5 out of 5 stars

Fast delivery

24 August 2023
Unprompted review

Reply from Planet X

Hi

Thanks for this great review, it's very much appreciated

Kind regards

Planet X

Review of Condor Cycles

Review of Parcelforce Worldwide

Review of VanMoof

Rated 5 out of 5 stars

Replied to my email in 10 mins

Replied to my email in 10 mins , thank you

3 December 2020
Unprompted review

Reply from VanMoof

Hi P b,

Thank you for taking the time to leave us this review! We have been working tirelessly to improve or response time over the past 8 months and it sounds like it has really been paying off! I hope we were able to help you out just as quickly! Again, thank you for the review and if you need anything else, you know where to find us! Until then, we wish you Happy Riding and thank you for being a VanMoof customer!

Kind Regards,

Team VanMoof

Review of Quidco

Rated 1 out of 5 stars

Always have to contact them to get your …

Always have to contact them to get your cash back never receive it in the time quoted

4 July 2017
Unprompted review

Reply from Quidco

Hi there,

I'm sorry to hear that you have experienced delays. I have now paid some of your oldest cashback from our funds so you don't have to wait any longer for them. These should show within the next 72 hours.

I hope this helps.

Best wishes,

Gemma