Denmark
Review of Queue-it
So much better than dealing with a crashing website!
Reply from Queue-it
Thank you Dave for sharing your feedback! We’re thrilled to hear Queue-it helped provide a smooth experience compared to dealing with website crashes. Ensuring online stability during high-traffic events is at the core of what we do, and it’s great to know our virtual waiting room made a positive impact for you.
Review of Bring Danmark
Delivered the package several kilometers away. Hate it when online shops use Bring.
Reply from Bring Danmark
Hi Dave
Thank you for your review.
I am sorry to hear that you had trouble with your package. I can see that the chosen Nærboks location had no more capacity. This means we have to transfer it to the nearest package shop.
We are constantly adding new package shops and automatic boxes, so we hopefully can deliver it closer to your address in the future.
Wish you a great day.
Best regards
Klaus / Bring
Review of TaxAct
I filed my taxes with TaxAct, and the tax return file that the IRS received did not match the information I entered into their tax preparation software.
Instead of an income of $0, it reported to the IRS that I earned $7,777,635, and now I'm getting audited. Thanks a lot, TaxAct!
After many calls and emails to TaxAct's support team over this obvious software bug, they have provided exactly zero help of any kind, because I didn't sign up for their "audit protection" add-on.
Apparently you need to pay for the extra services in order to be sure that the tax prep software functions as advertised!
I am now paying large amounts of money to an accountant to fix it in a rush job, because the IRS has given me a deadline and TaxAct's support team has successfully run out the clock.
Review of Domino's Pizza Danmark
The pizzas came very late, were already cold, and not even close to the correct toppings.
The one that was supposed to be a cheese pizza had 7-8 toppings on it.
The driver had already left by the time I opened the boxes, so I emailed them about the problem. No response whatsoever after multiple weeks.
The only positive thing I can say here is that the pizzas eventually did arrive.
Reply from Domino's Pizza Danmark
Hi David.
Thank you so much for your review and feedback. This is exactly what we need in order to improve ourselves going forward.! We are very sorry to hear about your unfortunate experience. So many things went wrong at the same time - that is defently not the kind of food or service we wish to provide.
We would very much like to make amends for your experience. So there please send us an email at kontakt@dominos.dk with reference to this message and your order number. We´ll then make sure to have a super delicious solution ready for you :)
Best regards, Domino´s
Review of FindBarnepige
This platform has some serious cleanup to do removing old and outdated profiles.
After the babysitter I contacted didn’t reply, I took a closer look at the profiles. Everyone in my search results mentioned being 3-5 years younger in their profile text than the age listed on their profile.
Likely because they wrote the profile years ago and input their birth date into a separate field which auto calculates their age. As time passes, the numbers will no longer match.
At least in my search, the only profiles that did not have conflicting ages were the 2-3 profiles that didn’t mention their age in the description text.
It’s too bad, because this platform would be extremely useful if it was kept more up to date
Reply from FindBarnepige
Hi Dave,
Thank you for your review. We appreciate that you took the time to give us feedback.
We are sorry to hear that you are not satisfied with our service.
We would like to have the chance to fix the issue you are facing and give you a better experience with us. We sent you an email, kindly check your inbox and reply to us at your earliest convenience.
Best regards
Findbarnepige
Review of Magnetz.dk
Very helpful customer service, helped me find the right magnet for my nonstandard application.
Super fast and easy shipping. Easy five stars from me, I’d definitely buy from them again
Review of Bring Danmark
Afleverede pakken langt fra mit hus - der er flere Bring pakkeshops tættere til mig, hvorfor ikke bruge en af dem?!
Reply from Bring Danmark
Hej Dave
Tak for din anmeldelse.
Vi værdsætter din feedback og muligheden for at forbedre vores services. Vi stræber altid efter at give vores kunder den bedst mulige service, så jeg er ked af at leveringen ikke levede op til dine forventninger.
Jeg videregiver din feedback og oplevelse til vores kørselsafdeling, så det ikke sker igen.
Jeg beklager igen ulejligheden, og ønsker dig en god dag.
Du ønskes en god dag.
Med Venlig Hilsen
Kasper / Bring Danmark
Review of MENY
Terrible pakkeshop at the Meny in Tårnby. Very slow even when not busy, and always a pain picking things up because they’re overly strict.
Took 3 attempts to pick up a simple package because we had photo ID, but the “wrong kind”.
Next time they rejected me because the paper slip wasn’t signed.
Never had these issues at any other package shop, always hate picking it up from Meny
Reply from MENY
Hi,
Thank you for taking the time to review MENY.
I'm sorry you feel you've had a bad experience.
I have been in contact with the grocer in MENY Tårnby, who assures that all rules from Post Nord are complied with, which is why they cannot hand out packages without valid identification.
The rules are not made to annoy the customer, but to protect consumers as best as possible from fraud.
Wishing you a nice day
Kind regards Pia
Review of PostNord i Danmark
Didn’t drop a very small package into the mailbox, instead took it far away to Meny in Tårnby.
It took 3 attempts to pick up the package from Meny because of a power-tripping manager being a stickler about which types of IDs can be used and also once rejected me because I didn’t have the paper slip signed.
Ridiculous, terrible service
Reply from PostNord i Danmark
Hi Dave
I can't use the referencenumber that you've attached to your inquiry, so I'm not able to investigate the shipment further, but it sounds like the shipment is either send as a safety parcel or with signature guarantee. This means the courier can't deliver it in your mailbox.
You need 1st class identification to pick up a shipment, which include a well-liked image.
Kind regards,
Tobias from PostNord
Review of Fruugo Danmark (DK) - fruugo.dk
Despite having a Danish website domain (.dk), this company is located in Germany.
Deceptive, and makes a big difference because shipping took 2 weeks, and they don’t offer return shipping labels.
So when I needed to make a return, I had to pay international shipping costs, which amounted to nearly the full price of the item.
Review of Bring Danmark
I get grumpy when I find out an online sender has shipped me something with Bring.
They never deliver to my door, always a shop somewhere inconvenient. The whole purpose of buying something online is to save myself a trip, if I wanted to go run an errand I would have just bought it in a physical shop to begin with!
Bring charges "deliver-to-your-door" prices for "here-run-this-errand-for-me" services.
Reply from Bring Danmark
Hi Dave
Thank you for taking the time to review us on Trustpilot.
I'm sorry for your experience. The shipment your review refers to was delivered to the current pick-up location, as this was the delivery address we were provided by the sender.
Have a nice day.
Yours sincerely
Kasper / Bring Denmark
Review of Av-Cables.dk
Fast shipping and fantastic customer service!
Bought a keyboard, which ended up having manufacturing issues. They sent a replacement that arrived the next day. Top notch.
Review of BLK BOX
Fantastic company, easily a contender for the best customer service I've had with any fitness equipment retailer.
I received a hex bar with a manufacturing issue (which is virtually inevitable when buying gym equipment no matter who you're buying from) and BLK Box made it 100% right.
They sent me a full replacement bar which arrived before my next deadlift day despite the fact that we're in the middle of a pandemic and they're probably overloaded with orders right now.
Good prices, fast shipping, top notch customer service? Thats an easy 5 stars from me.
Reply from BLK BOX
Hi Dave,
Thanks for your feedback!
More than happy to help and we really appreciate the feedback. Please let us know if there is anything, we can help you with when placing your next order.
Happy training,
BLK BOX Team
Review of TecTake Danmark Aps
Ordering was easy, shipping was quick, and product is exactly what I expected.
Thanks for the great experience!
