kathy

Missing items, unpaid insurance claim for over a year, damaged furniture, non delivery of bedroom furniture so I had to stay overnight in a hotel....How much more incompetent can a self proclaimed highly professional international moving company be?? How much more out of pocket expenses should I pay for an expensive move?

I have waited over a year for my insurance claim and sent countless emails and calls. Zero response apart from the French office that needs to liaise with the UK office because they have no record of my file.

I have moved internationally 7 times with Crown, Sterling and Cadogan Tate. Never have I experienced such sloppy and callous service.

I filed a complaint on 20 April (scroll down) and finally got results due to revenge review. I am writing this review to voice the truth--AGS will respond to negative reviews and if you are affiliated with a big corporation or embassy.

My move was a civilian move with no corporate affiliation, so therefore I have been treated like a second class citizen, begging for my claims and goods.

Every order has been delivered broken. Eglo uses the cheapest delivery service who mishandled my lights. Furthermore, Eglo packaged the fragile light fixtures in very weak boxes and little protective packaging. The worst is Eglo's lack of customer's respect in which I have to send back items and dispatch to another unprofessional courier far from my home.

Delivery of my order was diverted to a courier service that did not have my order. CS was adamant that I collect elsewhere far from my home. Nuxe refused to send to my home which was the least they could do. I suggest to never ever order on their website and just buy from a store. Nuxe is incapable of online retail professionalism.

Zero response on the status of my goods. Sent emails and left voice messages to the operations team and sales office. Never in my 20 years of international moving have I faced such a disgrace of a company not replying

Booking Agents, Custom Services, Site Surveyors are incompetent.

The front line of this company is a disgrace and ultimate downfall of this company.

I booked services in detail with photos and measurements and requested an on site survey for the efficiency and health/safety of workers.

Instead of examining what needs to be done, I just received a barrage of emails and texts.

After 2 weeks of calls and emails for a proper evaluation, a surveyor bothers to visit.

Final outcome, after all my efforts and the survey......The job could not be performed.

Not the end of the world, just a waste of my time.

I gave them a second chance after they broke my oven, destroyed an oven knob, did not properly install a sink tap.

But here is the fact, spend loads of time, energy, patience and screaming to get the right service and compensation.

The repeated cycle of mishaps is not worth it. I hope the actual field workers transfer to another company.

Please ignore my previous review, I wanted to give them a chance, but not anymore.

By the way I wrote this review while being on hold for Customer Service for over half an hour.

Ordered this product via Amazon. Prime Homewares requested to contact them before posting a negative review on a flmsy highly varnished bamboo utensil set.

No reply from Prime Homewares on my concerns about the varnish seeping into my food during cooking.

Posted a negative review on Amazon which was rejected because I commented that Amazon should monitor low end /toxic products and not just list any products for the sake of profits.

Zero accountability from both companies.

Unfortunately my first order was a negative one and overall cannot rave about anything extraordinary or fresh about the products.

The uneasy and stressed delivery man did not inform me of missing items or substitution.
I was informed by email the next day.

The substitution were rotting tomatoes that had ZERO flavour and were moldy after leaving them out on my counter after 2 days.

Customer service sometimes reply within 24 hours via email but overall very patchy. Chat system is not always on duty.

Personally I will pay the price for fresh tasting produce and breads but Farmdrop is not worth the prices and delivery surcharges.

2 Hours after the service, I discovered that my oven did not turn on and there was an electric outage in my circuit board. I had no electricity in my kitchen: the refrigerator was down, no lights and no internet. I called twice and emailed the next day and NO supervisor or manager did not get back to me.

I had no oven Saturday dinner and all day Sunday. 2 days of zero response. I will post another review if and when they repair my oven, but this lack of response for damage that was caused is inexcusable.

UPDATE: A Manager contacted me the following Monday and sent out an electrician who repaired the fault. They were very apologetic about the lack of weekend response and corrected the matter quickly.

I just received wonderful services both with the serviceman and customer service. Unlike most service related companies Fantastic Services were willing to make amends for any errors or miscommunication.

The moving department, window/exterior cleaning were completed to high level of standard. Last minute requests are met with efficiency and ease.