United Kingdom
Review of Charles & Ivy
James and Micheal did a great job given the building work going on. A very pleasent and helpful team.
Reply from Charles & Ivy
Good morning, Mr Smith,
Thank you for your kind feedback. We’re delighted to hear that James and Michael provided a pleasant and helpful delivery, even with the building work going on. Your support means a lot to us, and we hope to welcome your custom again in the future!
Kind regards,
C&I
Review of Crocodile Garage Doors Verandas
Whilst having work done on gardenroom (not crocodile). Power supply to door trippred in garage, so unable to reset and manual lift fouled so door unable to lift. Rang Crocodile service at 3pm and spoke to engineer. He attended from Sheffield to Hertfordshire by 8 am next morning and managed to get door working after lying on the ground during heavy rain. Great service, 3hr drive each way to save our freezer full of food.
Reply from Crocodile Garage Doors Verandas
Hi Mr Smith
We are delighted to know you are happy with our service. Our team works hard to provide the best for our customers, and your kind words make it all worthwhile. Thank you!
Review of Sharps Fitted Furniture
Realy first class service. All staff extremly helpful, from initial shop contact, through planing survey delivery to fitting. Delivery team took time to prevent damage to house and furniture. Fitter Sandris was exceptional, total attention to even the smallest detail.
Reply from Sharps Fitted Furniture
Hi Mr Smith. This is great to hear. We will pass on this feedback to all the team involved in your Sharps fit – they will be really pleased to hear it. Thanks for choosing Sharps!
Review of Openreach
Lackof comunication from openreach regarding delays
Reply from Openreach
Hi Mr Smith we are sorry to hear this, please ask your provider to contact us direct and we will work with them, to get this resolved for you. Cheers Gareth
Review of Tapi Carpets & Floors
Very helpful staff who went above and beyond to asist. The fitter turned up on time was very helpful, and fitted the carpet exelently.
Reply from Tapi Carpets & Floors
Thank you for your kind review! We're delighted to hear you had a positive experience with our team. We strive to provide excellent customer service and are glad you found our staff helpful and knowledgeable. We appreciate your feedback and hope to see you again soon.
Regards Yvonne@tapi
Review of Tuffnells
Great service parcel arrived on time and driver left parcel at before retreating and waiting for me to recieve
Review of Hillarys
After having two orders of shutters fitted successfully, we ordered shutters for our conservatory. On day of fitting I recieved a text from fitter canceling due to illness. After many phone call texts to fitter, advisor and customer services. I have been told, that the fitting was delayed due to late arrival of a container, the shutters are with the fitter, but nobody will give me an appointment for the fitting. Most calls texts or emails are not replied to and any replied give no information.
Futher update
Just spoken to customer services again. I spoke to a rude agent who would not let me speak and kept talking over me. I finally been told Hillarys have a back log of 2500 fittings. Fitters have been instructed to concentrate on fitting and not reply to customers and agents. Bookings can only be made by fitter so I just have to wait. He finally hung up on me. So finally got to bottom of the lies Hillarys are telling custmers. If you have fitting dont bet on getting it done any time soon
Reply from Hillarys
Hi Mr.Smith,
Thank you for sharing and I am sorry to hear of the delay here.
I have popped over a private message requesting further details.
We'd like to take look into the account.
Lauren
**Update**
Thank you Mr. Smith for your details.
I can see that we currently locating a new advisor to complete the fitting and we update you once we have this confirmed.
We have also requested to get the call listened to so we can feed back.
Thanks
Laura
Review of Oak Furnitureland
GOOD PRODUCT. Delivered on time by friendly helpful staff
Review of Poltronesofa
The Staff in the Stevenage store were very knowledgeable and provided all information asked of them promptly. Altogether a pleasant experience.
We felt under no pressure to make a purchase.
