Maria Larsen

Ingen dansktalende kundeservice. Dårlig tysk kundeservice! Gider ikke svare med det samme, men først at man flere gange har rykket for et svar, og når de svarer, så er den ingen hjælp alligevel.
Har nægtet at bytte gratis, selv om der skulle betales mere og det kunne hentes på samme adresse hvor det skulle leveres til.
At returnere 4 dæk koster 100 euro (25 for en enhed).
Aldrig vil bestille der igen.

Kundeservice svarer, at det ikke er muligt at bytte, da forskellige varer sendes fra forskellige warehouses.
Dog var kundeservicen ikke interesseret i at høre om hvilken vare vil jeg bytte til. En ordentlig kundeservice burde først undersøge, hvor den vare man vil bytte til findes, inden man skriver at den sendes fra et andet warehouse.
Som sagt, en dårlig kundeservice!

Dårlig kundeservice, har fejlinformeret i telefonen flere gange angående flybilleter. Selve kundeservicechef kan ikke forstå et simpelt spørgsmål på skrift. Flybilleter blev ikke tilsendt hverken efter rejsen blev betalt eller 2 timer før afrejsen, og man kunne ikke checke ind på maskinen i lufthavn - som det ellers blev oplyst af kundeservice! Der blev tilsendt alene reservationsnummer, dog kunne personalet ved check-ind skrænken i lufthavn ikke finde det i systemet. Man blev nødt til at ringe flere gange til detur på afrejsedagen. Personalet der mødte op på destinationen gav også forkert info om hvornår der kommer rejslederen på hotellet.
Dum salgsstrategi! Man spørger til nedsættelse af prisen med et par hundrede kroner 6 timer før afrejsen, men nej - de vil heller ikke sælge noget, end sætter prisen lidt ned.

Den største del af forsendelse (tegneblokke) blev beskadiget - bøjet!

Awful quality, unfair and deceptive sales practices - stay away from buying a bike from Tretwerk! It gets rusty within 2 weeks!!
The bike I've bought, appeared to be both of low-quality and defective. The chain as well as other parts became rusted after only two weeks of use! At the same time it started making a creakind sound as an old crap because of rust in the break system! The dynamo lighting system appeared to be defective and not working at all.
Tretwerk doesn't provide a true information on the fact that the bike chain is made of steel, which is not corrosion resistant. The chain is non-coated chain and apparently not wax/oil lubed.
The information of the product Tretwerk provide is insufficient and can be defined as deceptive advertising, as it tends to mislead and deceive customers, what affects consumers' decisions about buying the product.
The quality of the bikes from Tretwerk is so low that they are not suitable to be used outside at all! So if you need a bike to bicycle inside your house - it's a good choice.
Tretwerk doesn't follow the rules for online marketing, which says, that the seller must give all the important facts about goods or services and the information before the product is sold , including a clear description of specific conditions of use. There's no warnings against storing outside or information about special conditions as indoor storage in Tretwerks product advertising. But after the product was sold, and customer have complained about rust issues, Tretwerk tries to cover up the product failures with nonsense like that: "You expose the bike to weather and maybe salty maritime climate" and blames the customer for non-"weatherproofed" storing: "A bike has to be stored in a dry place and weatherproofed".
Tretwerk takes away your rights under consumer protection law (if the goods are faulty).
Trtetwerk rejects the fact, that in accordance with § 437 German Civil Code, if the goods have been found to be defective, the buyer has the rights to refuse a poor-quality / defective goods and withdraw from the contract or reduce the cost of goods.
Tretwerk totally rejects the customers rights, according to the § 462, to get the full refund on faulty goods or reduction in the selling price in case, if the customer, in spite of the defect, agree to keep the purchase.
Tretwerk doesn't accept, that the customers have the right to indemnification (Schadenersatz) - compensation for the costs associated with what it takes to correct the defect.
At first Tretwerks employees informed me, that "We can’t take the bike back, because you opened the box (used it?)". Then they accepted the return, but totally refuse a coverage of the transport costs to correct the defects - you have to send it "to your own costs".
Tretwerk totally rejects a full coverage of the costs related to repair and replacement of the parts, which requires professional help from a mechanic, which you cann't avoid and which they must offer, according to the low.
I strictly don't recommend Tretwerk to anyone!!