Great experience, no problems at all!
I have used Zwift for about 2 years, and during that time have had issues with 3 items; Zwift Hub trainer, Zwift Click gear shifter, and Zwift Play Controllers. You would think this would lead to a bad review, especially since I have read many terrible reviews about customer service.
BUT NO!! In each instance, customer service has been amazing, and has resulted in new FOC replacements being delivered to me within days of my initial contact!
As an example, two days ago I contacted Zwift customer service to explain a problem with the play controllers. They responded within a few minutes (yes, minutes!), asked me to try a restart protocol. I let them know a few minutes later that it didn't work, and received a reply 5 minutes later requesting a 30-second video showing the issue. I sent this, and within half an hour had a response asking for my shipping address so they could send a replacement, which is arriving today!
This is exemplary service by any standard. I can only assume that they have had issues in the past, in which case, kudos to Zwift for turning them around so drastically.
28 May 2025
Unprompted review