United Kingdom
Review of Lloyds Bank Insurance
Information well given. Very direct and appropriate. Presenter was knowledgeable and patient. We felt helped and heard.
Reply from Lloyds Bank Insurance
Hi Rosegarden,
We're happy to hear that the information was well-presented and helpful. It's great to know that you felt heard and supported by our knowledgeable presenter. Thank you!
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Review of Octopus Energy
What a nice person. Bel was so helpful and reassuring. Confirmed my choice of energy suppliers. Wonderful caring service.
Review of Shipton & Co
This is a follow up to a follow up to my Beyond Disappointing review of Shipton &co
In their last response, Shiptons apologised, immediately investigated by someone whom I assume was a senior management person, assuring me the item had been discontinued- the previous explanations for non- delivery had been vague and ambiguous, and also assuring me the item would be removed from their web-site. It wasn’t. And offering me a discount off my next order, which could only be redeemed by ordering through the customer service manager only.
However, the particular item is still listed on the website. I reordered the same ‘discontinued’ item directly off the website. Paying full price. Lo and behold! The item was delivered a week ago.
I emailed the customer service manager to let him know this and asked him to comment; have still heard nothing back.
This beggars belief. Why was I misled a second time? Surely this cannot be the company’s policy when something goes wrong?
All very strange and NOT OK
Reply from Shipton & Co
Thank you for sharing your recent experience, and we are sorry that you remain unhappy. We have responded to your most recent email, along with offering a 25% discount against a future order as a gesture of goodwill. If you do require any further support or assistance, please respond to our email thread. Thank you, Tom
Review of Shipton & Co
This is a follow up to my previous negative review titled Beyond Disappointing. Customer service contacted me right away. They investigated further assuring me the item was indeed out of stock with the suppliers and offering me a 25% discount on my next Shipton purchase to make up for the disappointment and inadequate customer service. They were genuinely interested in resolving the issue, prompt responses and empathy went a long way to making me feel a valued customer. Thank you Shipton.
Reply from Shipton & Co
Thank you so much for sharing an update on your experience. I am so pleased we were able to resolve your concerns, and to your full satisfaction. Our UK based Customer Service team are always happy to help and can be contacted on 0121 262 6478; or by email at customercare@shiponia.co.uk. Thank you, Tom
Review of Admiral Insurance
Phone was answered relatively quickly
Helpful agent
Review of Yodel by InPost
Reply from Yodel by InPost
We’re delighted that you are happy with your Yodel experience. Thanks so much for taking the time to share your feedback.
Review of John Lewis
I came into the store to buy 5 blue shirt buttons for my grandsons shirt which I had made him. The button choice was inadequate especially in blue buttons. Very disappointing
Review of Lakeland
I ordered a variety of cleaning cloths and some baking items. Not yet used my baking tin, but the cleaning products work extremely well.
Review of The Folio Society
Took longer to arrive than I expected. But that apart very pleased with all aspects of the sale. The books are beautifully produced Present for grandchildren. Will order again
Review of Whittard of Chelsea
Fast and efficient delivery. Fabulous china I bought the Alice cup and saucer, creamer and sugar bowl. Tempted to order the tea pot. Thank you Whittards
