Martin Knott

Archers have been 1st rate both in response and price. They turn up when they say they will, do a professional job and remain in contact.

Quick and efficient service. Came out to me within the hour.

Ordered 3 doors to be collected on the day they confirmed, only to be then told they couldnt be collected on that day, even though they have plenty in stock because their guy who processess the orders goes home at 4.30pm, even though they failed to send the payment request through when asked, confirmed collection date f payment made, which it was.
Had no interest in helping out and claimed their warehouse was so busy they couldnt pick 3 doors for the day quoted.

I have repeatedly contacted the Customer Support people who reply with one sentence each time, refuse to speak to me and never answer a question.

The size chat they provide is in CM, which means their largest male waist size (XXXL) is only 20 inches. Clearly cannot be correct but they ignore my requests. I am trying to purches 6 pairs of PJ's but these people simply do not care.

The products turned up exactly as advised and look exactly as shown on the website. Not the most comfortable sofa I have had but great value for money and they look great. Would definitely recomend.

Great product and quick delivery. Second purchase and no complaints.

Brickflow have consistently proved to be a professional, reliable funding partner, working with Synergy throughout the development appraisal process through to securing funding, at competitive rates. I would have no hesitation in recommending them.

I have used this garage numerous times over the years and so i should know what to expect. I booked my Range Rover in for its first service and the car was collected and due to be dropped back to me later today.

I get a call at 4.15pm telling me I need to make a bank transfer as they cannot take card payments due to their system being down. I explain I cannot do that today so I am then told that I can pay cash, which is £600 + however as I have no car to get to a bank and the time is such that banks are closed, I can't make the payment. I am told that I can't have my car back until it is paid in full.

Not my problem they can't take payments but made my problem because they can't think about their customers and how this affects them. They know me and have all my accounts t details etc an could even provide me with an invoice should they help them. They could even contact someone within their Group, who can actually make a decision and get this agreed but no. All that is too easy.

So, rather than put themselves out and stop making excuses, they would rather have bad revues, lose mine and my companies business.

Great product with quick delivery. Cant ask for more than that!

I ordered a large quantity of cast iron radiators and whilst the sales guy was very nice and promised a great service, what followed was the worst service i have ever experienced. Firstly, I was informed by the sales guy that the radiators were delayed due to lack of stock. That was fair enough and accepted but I was promised that the radiators would be rushed through upon delivery to the manufacturer.

After severals calls for an update own delivery, I was advised that the radiators were intact delivered late to the manufacturer. I asked about them being rushed through only to be told they would take the standard time and I would have to wait.

After waiting nearly two months (originally quoted up to three weeks!!) I confirmed in writing the day before delivery, the delivery address, which I then received confirmation that the address was correct. Therefore, I was disappointed to find out in the afternoon of the following day that the radiators were being delivered to an alternative dress 30 + miles away!

Again, after several calls trying to explain to Customer Services that the delivery address was being made to the wrong address and I had paid for people to be available to unload the radiators and a plumber to start installing them, I was promised a delivery on the next day with a call first thing in the morning to confirm a time. I also asked that I receive a call to discuss the compensation for loss of expense.

Neither call was made and the radiators were delivered in the morning of the next day. Some were not protected and after checking with this company, I was informed that this is standard procedure.

Not happy with any of the so called service I had received today, I chased up why no one had bothered to call me regarding the reimbursement of my costs incurred and I was called back by the Head of Sales who accepted the issues were not of my making and that I should receive full reimbursement and he would organise a call on Monday morning to confirm. Needless to say, someone from Customer Services called me today to tell me I was not receiving any refund and that they never refund any money.

I asked for the senior manager to call me to confirm their reasoning behind this and for confirmation in writing that the company have never reimbursed anyone . So far I haven't received either the call or email.

This is terrible Customer service and I warn you to look elsewhere before placing an order with this company.

Since writing this review and prior to it being published, I was contacted by the General Manager who, after listening to all the recorded telephone conversations I had had with his team, wanted to personally apologies and explain what actions he has taken and to make sure I was happy going forward. This was very much appreciated and I was very impressed that the time was taken to actually investigate the issues and to contact me. I was given personal assurances which I do believe will be implemented should I use the company again and as such, I am now very likely to give them another try. Great customer service finally. Thank you.

I brought two mirrored sideboards. They were delivered within two days and easy to build. They look great.