Poor Overall Experience
Poor Overall Experience
Firstly, despite being a new gym, the facilities were inadequate. The space is quite small, with insufficient machines and free weights available. This often results in waiting for equipment, even when the gym is not crowded.
Secondly, and more concerning, I moved houses during my membership to a location that made attending this gym impossible. However, there was another Energie Fitness gym closer to me. Despite my requests and appeals, they refused to transfer my membership to the new location. Their reasoning was that I was on a 12-month membership and could not make any changes until the term was completed or alternatively, they demanded proof that I had moved to a location more than 15 miles away from the original facility, which I found unreasonable given that the alternative gym was just a 15-minute walk from my new home so unless I upgraded my membership to include the new location as a "second gym" I would have to make an unreasonable commute to that gym.
Also you cannot cancel the membership online you can only cancel the membership with an email.
It seems to me that, given the subpar facilities, the gym's strategy is to lock members into long-term contracts rather than focus on providing a high-quality experience.
