Helen

Our company recently made a big investment for a new HR system. We were sold a great product and the product itself is decent.

However there are some areas that they are making redundant and removing features which makes no sense. Plus lacking online guidance on the new system they are implementing!! We work with a supplier for online training, they have a new system implemented but we as a client were given the option to move to a new system or keep the old. We are keeping the old as its sufficient for us, this is a good supplier allowing their customer to make a choice. Not be forced into a change specially with less features.

As you can never speak to a human and its rare that you can, I'd expect if they mainly online support we'd expect at least a live chat feature to speak to someone and not an AI BOT!!!!

The after care support is awful, our account manager takes forever to respond, we ask for a phone call for some urgent support and clarification and they provide us a date which is 2 weeks away for a phone call! You simply treat your customers with such lack of care or urgency when we are trying to operate a business. Customers are key and all I can say is that we are so disappointed and its really having a huge negative impact on our business as we are struggling and need human support in a swift manner, its just not happening.

Why is the Access Group not changing their ways, I can see other reviews also stating poor customer support service after you've been sold the product and cannot get hold of anyone. You seriously need to change your processes as its having a negative impact on companies and its shocking.

I've even been told to submit a complaint go through the AI BOT, what a joke.

If I could score zero I would, paid for a large bouquet £29.99 and I could of got a better bouquet size from Tesco for that money. I have been emailing them with differences and they are just saying no not eligible for any refund.
I advise to avoid at all costs, I requested someone call me but they couldn't even be bothered to do that.

I purchase my shampoo bars from them, good service and responsive to queries.

Wanted a new grain free dry cat food, found Nourish Pet Food and our cat loves her new food! At least 50% meant content and no grains.
The delivery and ordering was smooth, delivery was very quick. Great supplier and highly recommend!

Bit dubious at first ordering here due to no reviews and never used them before. However ordered online with no issues and also had a discount code.

Delivery was quick too, will be using them again as just seen the friendly floss they sell!

Pot hole took a tyre out, didn't have a spare. AA came in 15mins, the mechanic then put his spare on and we drove to a garage so I could get a replacement. Had an issue last year too and they got a specialised break down company out to me and got me out of a difficult situation. Overall experience with AA has always been a great service.

Wayte Travel Management are just fantastic. Worked with them for many years now and their service is excellent. I would always recommend them.

Got everything I wanted as seem to be good value when comparing to other sites. All good :)

Really good delivery time, no issues, tasted one of the pasta's already and lovely quality.

Wow I wish I checked reviews on here before. EXACTLY the same issue, no tracking number, no response. I got one 9 days later advising I will get it that week, still nothing.
How can a company do this to people with their hard-earned money. Absolutely disgusting.

I checked the IP address online and of which is based in the states and contacted Shopify as they are the host to inform them of these scammers. Lets hope they get taken down!!!!!!!!!

I've had a very good experience with them, they acted quickly for my requirements and all went smoothly.