Will not order again
I ordered a bookshelf from Sklum - it looked beautiful on the website and to be fair, the design is indeed very pretty. After ordering, I decided to google Sklum reviews and stumbled upon thousands of negative reviews and got really nervous. I ordered on 6 Nov, and Sklum's website said "shipping in 5-6 days" which is pretty ambiguous because it could mean this product will ship from Spain in 5-6 days OR it will arrive with you in 5-6 days. When I checked out, I included a delivery note saying "please let me know asap when this will be delivered, as I do not live at the property it will be delivered to and have to make arrangements to be there."
Tracking information was very patchy but I did manage to find out that the package had left Spain on 12 Nov and arrived in the UK on 17 Nov. I received an email from Sklum on 17 Nov saying that the bookcase will reach me in 72 hours, and they provided a tracking number for their UK partner - UKMail. I had to google to find out UKMail was actually DHL. Keying in the tracking number proved futile as it kept saying "we cannot find your parcel".
On 18 Nov, I tried again and still the same thing happened. I tried calling DHL but it was hopeless as you don't even get to speak to a human being. At noon, I decided to refresh the Spanish tracking website and it said "out for delivery" from 9.57am. I thus had to cab down to the delivery location. The package was delivered at 2pm. And I felt so incredibly lucky it had been delivered (lol) - how can it be that a customer feels lucky to have something he/she ordered arriving??
Anyway I excitedly opened the package:
- wood laminate is torn
- metal legs chipped/dented
- wood pieces not glued together properly so there are gaps
- legs do not align
- cupboard door handles do not align
- instructions are awful. literally one sheet of A4 with no words and faded printed diagrammes. much, much worse than when I used to live in Hong Kong and ordered from some random Chinese sites that sold furniture for much cheaper than IKEA.
All in all, very poor workmanship, service and quality all round for £352. I will live with it, and I will not return it because I don't think I can deal with the hassle of the returns process that many have gone through before me. My husband will fix it with wood glue and I will look at the bookcase from afar.
I will not order anything massive/any substantial furniture from Sklum in future.